Netta Crockett
Wytheville
Summary
Ethical Customer Service talented at processing high volumes of transactions and meeting departmental goals. Offering 13 years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
Overview
8
8
years of professional experience
4026
4026
years of post-secondary education
Work History
Administrative Technician
Department of Motor Vehicles
Wytheville
07.2025 - Current
- Processed customer applications for driver's licenses and identification cards.
- Managed appointment schedules and provided assistance to visitors in person.
- Coordinated communication between departments to enhance service delivery.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls on multi-line telephone system; transferred callers as needed.
Customer Service Representative
GOLO, LLC
Las Vegas
03.2021 - 10.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guideline, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Driver
Staff zone
Las Vegas
11.2020 - 03.2021
- Performed pre-trip inspection and reported problems to supervisor.
- Picked up clients from specific locations to transport and drop off at destinations.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Documented daily mileage, gas and other data.
Customer Service and Dispatch
Knoah Solutions
Las Vegas
04.2018 - 08.2020
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set-up and activated customer accounts.
- Documented conversations with customers to track requests, problems, and solutions.
- Answered 40 + inbound calls per day and directed to designated individuals or departments.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Accurately and efficiently responded to over 20 daily requests.
Education
Certificate -
Carrington College
Las Vegas, NVBachelors - Criminal Justice
California State University San Bernardino
San Bernardino, CASkills
- Report Creation
- Quality assurance control
- Clerical support
- Conflict resolution
- Inbound and outbound calling
- Fleet dispatch
- Credit card payment processing
- Call center experience
- Sales
- Technologically savvy (Microsoft Word, Excel, etc)
Timeline
Administrative Technician
Department of Motor Vehicles
07.2025 - Current
Customer Service Representative
GOLO, LLC
03.2021 - 10.2024
Driver
Staff zone
11.2020 - 03.2021
Customer Service and Dispatch
Knoah Solutions
04.2018 - 08.2020
Certificate -
Carrington College
Bachelors - Criminal Justice
California State University San Bernardino