Nevaeh Collings
Bedford
Summary
Dedicated professional with strong customer service skills and hard work ethic. With my skills and traits, I want to improve and expand my career for others. Upon graduation from the CNA program, I am currently enrolled in the LPN program at BSTC. My goal is to continue my education to become a NICU nurse.
Overview
2
2
years of professional experience
Work History
Crew Member
Hardees Resturant
Bedford
04.2025 - Current
- I ran the drive thru and front line.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Engaged with customers while taking orders to enhance their experience and promote positive image for business.
- I covered the grill during busy shifts.
- Trained new employees to ensure smooth onboarding and adherence to company standards.
- Ensured adherence to quality standards in food preparation and service to maintain customer satisfaction.
- Handled food safety practices to ensure compliance with health regulations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed customer orders accurately and promptly at the register.
Waitress Supervisor
Mayberry Diner
Moneta
04.2024 - 04.2025
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Supervised waitstaff to deliver efficient and friendly service at Mayberry Diner, enhancing customer satisfaction.
- Coordinated dining room operations during peak hours to streamline workflow and improve service speed.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Monitored food safety standards and ensured compliance with health regulations.
- Managed inventory of dining supplies and placed orders to maintain service continuity.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created weekly specials and promotional items to attract customers and drive sales revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Some College (No Degree) - CNA Certification And Diploma
Liberty High School
Bedford, VA04-2026
Skills
- Customer service
- Cash handling
- Quality assurance
- Time management
- Conflict resolution
- Clear communication
- Resilience
- Leadership qualities
Timeline
Crew Member
Hardees Resturant
04.2025 - Current
Waitress Supervisor
Mayberry Diner
04.2024 - 04.2025
Some College (No Degree) - CNA Certification And Diploma
Liberty High School