Dynamic and dedicated professional with exceptional customer service skills honed at Texas Roadhouse Restaurant. Proven ability to multitask and resolve conflicts while enhancing guest experiences. Strong communicator and team player, committed to maintaining cleanliness and hygiene standards, ensuring a welcoming environment for all patrons.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills learned within the hostess role.
Answering any questions customers had about seating, hours and/or menu items.
Demonstrated graceful multitasking while answering the phone or attending to in-person guests needs effortlessly.
Enhancing the in-person guests satisfaction by greeting them politely at the door and seating them upon arrival.
Took to-go orders by phone, and answered customer questions about accurate waiting times.
Provided amazing service through friendly interactions with customers and getting to know them while being their hostess, while contributing to a positive team atmosphere while collaborating with servers/bussers to ensure a smooth transition between tables minimizing the wait time while supporting the servers, food runners and bussers to keep the dining areas ready for the next guest/guests.
Kindly greeted customers as they made their way to the register, sometimes I would also bag items so I would make friendly conversation to give them a better experience and a better day.
worked extra shifts to meet store needs, as well as collected carts in a fast steady manner while organizing them.
Made sure the customer had the best experience while shopping, answered questions and helped them with their needs.
Built positive relationships with customers to ensure they had a great experience to maintain repeat business, maintained a balanced cash drawer and also took responsibility doing check and credit card transactions.