Nezar Lamlih
Arlington,VA
Summary
Seeking a position where my knowledge and experience can contribute to your company's success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician
Tech Masters USA
01.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Concierge/Front Desk Receptionist
White House Services LLC
12.2019 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and Residents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
BBA - Business Administration
Northern Virginia Community College
Annandale, VA05.2024
High School Diploma -
T.C. Williams High School
Alexandria, VA06.2020
Skills
- Inventory Oversight
- Work Planning and Prioritization
- Performance Improvement
- Issue and Problem Resolution
- Closing Tickets
- Software and Hardware Issues
- Computer Operating Systems
- Support Ticket System Management
- Customer Communication and Empathy
- Issue and Resolution Tracking
- Support End-Users
- Case Support
- Fixing Malfunctions
- Diagnosis and Troubleshooting
- Help Desk Support
- Hardware Components
- Microsoft Windows and Office
- Analytical and Methodical
- Apple IOS
Certification
CompTIA A+
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Technician
Tech Masters USA
01.2023 - Current
Concierge/Front Desk Receptionist
White House Services LLC
12.2019 - 06.2023
BBA - Business Administration
Northern Virginia Community College
High School Diploma -
T.C. Williams High School
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