Nga Bauserman
Strasburg
Summary
Dynamic and energetic administrative professional aiming to apply skills in operational efficiency and leadership alongside compassion, empathy, integrity, and poise within established setting.
Overview
22
22
years of professional experience
Work History
Assistant Practice Manager
Trusted Doctors/South Riding Pediatrics
South Riding
04.2024 - Current
- Collaborated with healthcare providers to streamline workflows and enhance operational efficiency.
- Implemented and maintained schedules for providers and front desk staff, optimizing practice coverage for two offices.
- Monitored physician schedules daily to ensure optimal appointment availability for patients.
- Managed inventory across two practices to maintain operational readiness.
- Resolved patient complaints efficiently, contributing to high levels of satisfaction.
- Conducted regular meetings with practice staff to review performance and align on operational goals.
- Provided administrative support to physicians, nurses, medical staff, and other healthcare personnel.
- Evaluated staff performance and delivered feedback to enhance professional development
- Collaborated with external vendors for purchasing supplies at discounted rates.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
Front Desk Supervisor
Trusted Doctors/South Riding Pediatrics
South Riding
01.2006 - 03.2024
- Supervised front desk operations, enhancing patient check-in efficiency and satisfaction.
- Monitored front desk staff, ensuring delivery of high-quality customer service.
- Trained and mentored new front desk staff on procedures and systems.
- Welcomed guests at front desk, providing a friendly atmosphere.
- Resolved customer complaints swiftly, improving guest experience and retention.
- Processed payments, cashiering duties and credit card transactions accurately.
- Maintained accurate patient records using electronic health record systems.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Front Desk Agent
South Riding Pediatrics
South Riding
08.2004 - 12.2005
- Greeted patients and families upon arrival at pediatric clinic.
- Managed appointment scheduling and patient check-in processes efficiently.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Maintained organized patient records while updating information as needed.
- Resolved customer complaints promptly and courteously.
- Accurately inputted guest information into computer system securely.
- Processed payments with precision and efficiency.
- Managed cash drawer responsibly throughout shift.
Education
Bachelor of Arts - English
Eastern Mennonite University
Harrisonburg, VA04-2003
MBA - Health Care Management
Eastern Mennonite University
Harrisonburg, VASkills
- Electronic health records
- Schedule management
- Customer service
- Workflow management
- Operational efficiency
- Customer relationship management
- Quality assurance monitoring
- Team leadership
- Staff development
- New hire training
- Policy implementation
- Performance evaluation
- Task prioritization
- Problem-solving aptitude
- Adaptability
- Effective communication
- Conflict resolution
Timeline
Assistant Practice Manager
Trusted Doctors/South Riding Pediatrics
04.2024 - Current
Front Desk Supervisor
Trusted Doctors/South Riding Pediatrics
01.2006 - 03.2024
Front Desk Agent
South Riding Pediatrics
08.2004 - 12.2005
Bachelor of Arts - English
Eastern Mennonite University
MBA - Health Care Management
Eastern Mennonite University