Nia Cole
Woodbridge
Summary
Detail-oriented professional with a strong work ethic, committed to creating a welcoming environment for patients. Skilled in managing appointment scheduling, processing insurance claims, and maintaining accurate patient records, contributing to operational efficiency and enhanced patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dulac Dental Of Springfield
Springfield
09.2025 - Current
- Greet and assist patients and visitors upon arrival, ensuring a welcoming and professional experience from check-in to departure.
- Coordinated appointment scheduling for doctors and hygienists, confirming and rescheduling appointments while keeping patients informed of scheduling policies.
- Utilized Dentrix system to coordinate appointment scheduling, process insurance claims, manage co-pays and deductibles, and generate reports for weekly meetings on practice performance.
- Processed and submitted insurance claims, filed appeals, and liaised with insurance providers to secure accurate reimbursement and timely resolution of claims.
- Maintain accurate and up-to-date patient information to support efficient operations and quality service.
- Scanned, organized, and maintained patient records and specialist reports, including filing and photocopying essential documentation.
- Collaborated with dental staff to ensure smooth daily operations and teamwork.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Receptionist/Medical Insurance Coordinator
Dominion Physical Therapy
Dumfries
06.2024 - 09.2025
- Managed appointment calendars, booking, rescheduling, and confirming patient visits via phone, email, or in person to optimize patient flow.
- Verified patients' insurance coverage and eligibility before treatment sessions to facilitate seamless service delivery.
- Facilitate smooth check-in and check-out processes, including verifying patient information and collecting co-pays or payments.
- Entered and updated patient data in electronic health record (EHR) systems, maintaining confidentiality and ensuring compliance with HIPAA regulations.
- Welcome patients and visitors as they arrive, ensuring a friendly and professional first impression.
- Maintained a clean and organized reception area to create a welcoming environment for patients and visitors.
- Provided support with filing, photocopying, scanning, and various administrative tasks to streamline office operations.
Barista/Hostess
Ruthie's All Day
Arlington
10.2020 - 08.2024
- Cultivated loyal clientele through consistent delivery of exceptional service.
- Created a wide variety of hot and cold drinks, such as iced coffee, lattes, cappuccinos, flat whites, etc.
- Answered customer questions about hours of service, reservations, and menu food items.
- Recommended products based on a solid understanding of individual customer needs.
- Monitored dining area to assess server loads and provide accurate wait times.
- Developed customized group menus to enhance dining experiences.
- Maintained espresso equipment and performed minor repairs to keep the machine operating properly.
- Trained new employees in groups and one-on-one sessions.
Waitstaff/Bartender
Stellina's Pizzeria
McLean
08.2023 - 06.2024
- Demonstrated expertise in crafting cocktails and serving a variety of spirits.
- Prepared and served beverages, aligning with customer preferences and bar standards.
- Delivered exceptional customer service to enhance positive dining experiences.
- Showcased in-depth knowledge of menu items and restaurant specials to guide customer choices.
- Coordinated with kitchen staff to streamline food and drink order processes.
- Maintained composure under pressure while ensuring accuracy in service details.
Barista/Shift Supervisor
Republik Coffee Bar
McLean
01.2019 - 01.2020
- Delivered exceptional coffeehouse experience through attentive customer service, precise beverage preparation, and rigorous cleanliness standards.
- Prepared diverse food and beverage orders, ensuring quality and customer satisfaction.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Welcomed customers at entrance, enhancing overall store atmosphere.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Maintained store knowledge of policies and procedures.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
Call Center Rep
Fidelitone
Manassas
08.2018 - 11.2018
- Followed company policies and scripts to maintain call-time and quality standards.
- Liaised with drivers and installers to facilitate timely delivery for clients.
- Coordinated with customers, account management, and operations to streamline installations and enhance delivery service.
- Communicated cancelled or rescheduled deliveries to relevant parties.
Education
Business Administration -
Northern Virginia Community College
Woodbridge, VA01-2021
Skills
- Dentrix software
- Appointment scheduling
- Claims processing
- Customer service
- Patient care
- Administrative support
- Attention to detail
- Time management
- Problem solving
- Creative solutions
- Conflict resolution
- Team collaboration
- Highly Organized
- Communication skills
- Organization
- Active listening
- Proficient in Microsoft Office
- Team player
- Organizational management
Certification
Counter culture certified
Timeline
Medical Receptionist
Dulac Dental Of Springfield
09.2025 - Current
Receptionist/Medical Insurance Coordinator
Dominion Physical Therapy
06.2024 - 09.2025
Waitstaff/Bartender
Stellina's Pizzeria
08.2023 - 06.2024
Barista/Hostess
Ruthie's All Day
10.2020 - 08.2024
Barista/Shift Supervisor
Republik Coffee Bar
01.2019 - 01.2020
Call Center Rep
Fidelitone
08.2018 - 11.2018
Business Administration -
Northern Virginia Community College