Summary
Overview
Work History
Education
Skills
Timeline
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Nia Williams

Richmond,VA

Summary

Experienced professional seeking a dynamic role to further develop skills. Proactive and goal-oriented with strong time management and creative problem-solving abilities. Known for reliability, adaptability, and quick learning skills. Committed to driving team success and fueling organizational growth by leveraging strengths.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Hoover & Strong Inc,
Richmond, VA
10.2024 - Current
  • Managed high call volumes, talking with up to 85 people per day while providing exceptional customer support and maintaining professional composure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Server

Fleming's Prime Steakhouse & Wine Bar
08.2024 - Current
  • Server, taking care of guest making sure their needs are met.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server

The Hamilton | Clydes Restaurant Group
06.2016 - 09.2024
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained polished appearance, contributing to upscale ambiance desired by patrons.
  • Worked closely with sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Fostered welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining immaculate dining area.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Eastview High School
Apple Valley, MN
01.2014

Skills

  • Data entry
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Microsoft outlook
  • Scheduling
  • Order processing
  • Team development

Timeline

Customer Service Representative

Hoover & Strong Inc,
10.2024 - Current

Server

Fleming's Prime Steakhouse & Wine Bar
08.2024 - Current

Server

The Hamilton | Clydes Restaurant Group
06.2016 - 09.2024

High School Diploma -

Eastview High School

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