Ni'Asia Griffin
Richmond
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Senior Account Representative
USI
10.2024 - Current
- Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
- Identified and qualified accounts to assess revenue potential.
- Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Mentored junior account representatives, sharing industry knowledge and best practices for career growth.
- Maintained detailed knowledge of company products, services, and industry trends to provide expert guidance to clients.
Underwriting Technician
Continental Underwriters
07.2022 - 09.2024
- Enhanced underwriting efficiency by streamlining processes and implementing automated workflows.
- Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
- Performed comprehensive reviews of financial statements, credit reports, and other pertinent documents as part of the risk assessment process.
- Reduced turnaround time for policy decisions through effective risk assessment and accurate data analysis.
- Collaborated with brokers and agents to gather necessary documentation for accurate risk evaluation.
Education
Bachelor of Arts - English
Mary Baldwin University
Staunton, VA12-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
Timeline
Senior Account Representative
USI
10.2024 - Current
Underwriting Technician
Continental Underwriters
07.2022 - 09.2024
Bachelor of Arts - English
Mary Baldwin University
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