Nicara Hines
General Human Resources
Charlottesville
Summary
Motivated and detail-oriented professional seeking an Entry-Level or higher Human Resources position, offering a strong work ethic and experience in customer service, leadership, problem-solving, and administration. Known for excellent communication skills and the ability to provide seamless administrative support. Demonstrated success in improving office efficiency, managing schedules, and fostering positive employee experiences across diverse roles.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
University of Virginia
08.2022 - Current
- Provide comprehensive administrative support to 7 physicians, improving office efficiency and employee satisfaction.
- Coordinated and manage scheduling for meetings, interviews, and 25 events thus far.
- Handle incoming and outgoing correspondence, ensuring clear and timely communication.
- Managed 30 travel arrangements, reimbursements, and financial records, ensuring accuracy and compliance.
- Oversee invoicing and billing processes, ensuring accuracy and adherence to company policies.
Supervisor
CVS
05.2019 - Current
- Lead a team of 6 customer service associates to achieve organizational goals, optimizing workflow and enhancing employee performance.
- Resolve escalated issues and conflicts, fostering a positive and supportive work environment.
- Set and monitor productivity targets, ensuring alignment with company objectives and HR standards.
- Stay current on policies and HR best practices, ensuring compliance and supporting employee development.
- Trained over 10 new customer service associates, ensuring that they fully understand and meet expectations for their roles
Customer Service Associate
Harris Teeter
08.2017 - 07.2018
- Delivered exceptional customer service to an average of 50 customers daily while demonstrating in-depth knowledge of company policies and procedures.
- Managed employee inquiries and concerns effectively, ensuring high levels of satisfaction and engagement.
- Resolved multiple workplace issues and developed proactive solutions, fostering positive employee relations.
- Supported operational processes, including administrative tasks and coordination, contributing to efficient HR functions.
Education
Bachelor of Business Administration And Management - Community Health
Old Dominion University
Norfolk, VA 05.2001 -
Skills
ADP Workforce Now
Microsoft Suite
POS Systems
Social Media Management
Conflict Resolution
Marketing Expertise
Timeline Management
Internal and External Stakeholder Management
Retail Sales and Customer Upselling
Timeline
Administrative Assistant
University of Virginia
08.2022 - Current
Supervisor
CVS
05.2019 - Current
Customer Service Associate
Harris Teeter
08.2017 - 07.2018
Bachelor of Business Administration And Management - Community Health
Old Dominion University
05.2001 -
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