NICEL DE LA ROSA
Norfolk,VA
Summary
Experienced Office Bilingual Specialist and experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Disputes Specialist
Portfolio Recovery Associates
09.2023 - Current
- Research disputed account issues.
- Record and process received disputes, as well as taking calls from customers in English and Spanish.
- Determine appropriate dispute classification,
- Order new and review existing documentation to investigate and resolve the dispute,
- Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via telephone, email and/or fax.
- Electronically file all documentation according to policy and procedure.
- Obtain account information and account verification from seller of the account.
- Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.
Sales Specialist
Paradigm Corp
05.2023 - 08.2023
- Provided proposal information to all potential customers.
- Followed up with clients that have questions of school Diplomas,Covers.
- Drafted, finalized and submitted paperwork to complete proposal and renewals and sent to potential clients or exciting clients.
- Send emails and answered questions and persuasively overcame objections.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered questions about policies and addressed customer concerns.
Office Assistant
Euro – Pac
10.2020 - 05.2023
- My key responsibilities are overseeing clerical tasks such as making sure warehouse receives all information for orders that are going to go out same day or next day.
- For example, creating bill of landing, labels for store orders, making sure everything is correct.
- Responding to emails and phone calls if they have any questions or concerns.
- Data entry for more efficient workflow
- Constantly updating purchase order statues for over 200 orders daily
- Creating and printing more than 400 labels per day.
- Produced high-quality communications for internal and external use.
Education
M.D. - Administrative of Justice
San Bernardino Valley College
San Bernardino, CA04.2025
Diploma -
San, Bernardino High School
San Bernardino, CA05.2014
Skills
- Technical skills ( MS office , Excel , Inventory data base)
- Update Records
- Web entry shipments
- Bilingual
- Excel Spreadsheets
- Sorting and Labeling
- Verbal and Written Communication
- Customer Service
- Effective Communication
- Data Analysis
- Case Analysis
- Multitasking
- Conflict Resolution
Timeline
Disputes Specialist
Portfolio Recovery Associates
09.2023 - Current
Sales Specialist
Paradigm Corp
05.2023 - 08.2023
Office Assistant
Euro – Pac
10.2020 - 05.2023
M.D. - Administrative of Justice
San Bernardino Valley College
Diploma -
San, Bernardino High School
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