Nicholas De Long
Christiansburg,Virginia
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
Overview
22
22
years of professional experience
Work History
Security Field Supervisor
Allied Universal Security Services
Bedford, VA
12.2021 - 11.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Managed security staff rotation for position coverage on breaks.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Trained security workers on site-specified procedures.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed time records for 188 employees to verify accuracy of information.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Coordinated new hire and termination processes to facilitate smooth operations.
Security Officer
Allied Universal Security Services
03.2021 - 12.2021
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Security Officer
Securitas Security Services USA
07.2020 - 01.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
Cashier/Deli Clerk
Deli Mart 24
03.2020 - 07.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for purchases and verified details, consistently meeting strict legal standards.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales and Customer Service Manager
Roberson Mechanical
10.2009 - 01.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels.
- Analyzed inventory levels against forecasted demand to make appropriate adjustments.
- Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
- Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Customer Service Manager
A And D Automotive And Truck Accessories
02.2007 - 08.2009
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created customer support strategy to increase customer retention.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Followed through with client requests to resolve problems.
- Collaborated with Installation team to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales Associate/installer
A And D Automotive And Truck Accessories
12.2004 - 02.2007
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Security Officer/personal Security Officer
Daemen College
03.2002 - 09.2004
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Identified violators and escorted departing personnel to guard against theft of property.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Reported irregularities such as fire and safety hazards to maintenance.
- Detailed security-related incidents into reports for dissemination
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Permitted entry with escort for approved persons into secure locations.
Education
High School Diploma -
Lugoff Elgin High School
Lugoff SC05.2000
Skills
- Stationary surveillance
- Dispatch
- Theft Prevention Training
- CCTV Surveillance
- Criminal Law Knowledge
- Emergency Management
- Safety and Security
- Security Guard License
- Superior customer service
- Emergency Response
- Surveillance
- Criminal Law
- Crime Prevention Methods
- Site Visits
- Weapons Screening
- Staffing and Scheduling
- Operations Management
- Security Team Management
- Staff Hiring
- Employee Performance Evaluation
- Relationship Building and Management
- Team Leadership
- Employee Relations
Timeline
Security Field Supervisor
Allied Universal Security Services
12.2021 - 11.2023
Security Officer
Allied Universal Security Services
03.2021 - 12.2021
Security Officer
Securitas Security Services USA
07.2020 - 01.2021
Cashier/Deli Clerk
Deli Mart 24
03.2020 - 07.2020
Sales and Customer Service Manager
Roberson Mechanical
10.2009 - 01.2020
Customer Service Manager
A And D Automotive And Truck Accessories
02.2007 - 08.2009
Sales Associate/installer
A And D Automotive And Truck Accessories
12.2004 - 02.2007
Security Officer/personal Security Officer
Daemen College
03.2002 - 09.2004
High School Diploma -
Lugoff Elgin High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security