NICHOLAS MULCAHY
Winchester
Summary
I am a professional, energetic, and personable salesperson with years of experience in handling customer requests, completing sales, and operating a register in a fast-paced environment. I am a reliable and efficient team member with excellent communication skills, attention to detail, and a passion for building impactful and lasting client relationships.
Overview
21
21
years of professional experience
Work History
Waiter, Bartender
Glory Days Sports Bar
01.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Bar Manager
Greene Turtle
01.2019 - 01.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
Member Service Representative
Navy Federal Credit Union
01.2018 - 01.2019
- Implemented and developed customer service training processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Cross-trained and provided backup support for organizational leadership.
- Worked closely with management to implement process improvements that directly impacted overall team performance metrics.
Retail Sales Associate
Verizon Wireless
01.2017 - 01.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Store Manager
Game Stop
01.2003 - 01.2017
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
Sales Associate
US Cellular
01.2014 - 01.2016
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Reservation Department Assistant Manager
Hotel Roanoke
01.2011 - 01.2013
- Point of Contact for local businesses needing to reserve rooms
- Setting up pricing for Wedding Blocks, Confrences, Honeymoon Packages, Golf Packages.
- Working with Virginia Tech Athletic Department for blocks of rooms for the Football Team
- Very fimiliar with OnQ and Hilton procedures.
- Communicating between departments to best accomodate our guests needs.
Sales Associate
HH Gregg
01.2010 - 01.2011
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Night Shift Manager
Hampton Inn
01.2005 - 01.2010
- Responsible for every job in the hotel.
- Trained back-up associates and led crew members in managing operations of storefront.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Created nightly shift task lists to assign duties to each employee.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Putting out fires both literally and figuratively
Education
Associate of Arts - Journalism
Potomac State College
Keyser, WV06.2015
High School Diploma -
John Handley High School
Winchester, VA06.2005
Skills
- Communication
- Sound judgment
- Calm under pressure
- Adaptability
- Problem solving
- Active listening
- Salesmanship
- Technologically proficient
- Point of sale operation
Timeline
Waiter, Bartender
Glory Days Sports Bar
01.2022 - Current
Bar Manager
Greene Turtle
01.2019 - 01.2020
Member Service Representative
Navy Federal Credit Union
01.2018 - 01.2019
Retail Sales Associate
Verizon Wireless
01.2017 - 01.2018
Sales Associate
US Cellular
01.2014 - 01.2016
Reservation Department Assistant Manager
Hotel Roanoke
01.2011 - 01.2013
Sales Associate
HH Gregg
01.2010 - 01.2011
Night Shift Manager
Hampton Inn
01.2005 - 01.2010
Assistant Store Manager
Game Stop
01.2003 - 01.2017
Associate of Arts - Journalism
Potomac State College
High School Diploma -
John Handley High School
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