Nicholas Thompson
Ashburn
Summary
Senior federal IT professional specializing in enterprise technology modernization within DoD organizations. Proven leadership in ServiceNow platform administration, strategic planning, and compliance, delivering mission-critical capabilities through successful migrations and executive stakeholder collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Analytics Lead
OUSD CDAO, Booz Allen Hamilton
Arlington
02.2024 - Current
- Lead team of 3 developers and analysts, facilitating design and implementation of integrated reporting systems and performance dashboards to support strategic decision-making
- Present key findings and strategic recommendations to executive leadership, driving informed decision-making based on data-driven insights and platform performance metrics
- Led strategic planning sessions to migrate service desk ticketing system from Jira to ServiceNow (ITSM), creating roadmap and change management plans for enterprise-wide transformation
- Evaluated emerging technologies for adoption into existing workflows, keeping platform current with industry best practices and organizational needs
- Developed technical process documentation for onboarding and training, reducing new user adoption time and establishing governance frameworks
ServiceNow Administrator
USAF SAF/MG, Booz Allen Hamilton
Arlington
05.2020 - 02.2024
- Acted as primary administrator and platform owner for enterprise ServiceNow instance, managing daily operations, user/group management, and configuration functions across FedRamp Gov Cloud and NIPR environments.
- Managed strategic roadmaps for integrating 6 USAF organizations into consolidated SAF/MG instance, aligning with enterprise architecture and business objectives.
- Maintained ServiceNow platform compliance within FedRAMP GovCloud and DoD environments, supporting audit readiness, security documentation, and federal governance requirements
- Created, reviewed, and deployed update sets across dev, test, and production environments, maintaining platform stability and compliance with federal security requirements
- Configured and maintained ITBM module components, including configuration items, forms modification, and integration of Asset Management, Change Management, and Service Catalog.
- Implemented Agile methodologies for ServiceNow projects, leading sprint planning, backlog grooming, and user story development, resulting in faster deployment times and improved project execution
- Supported the implementation and validation of REST API integrations, improving interoperability between ServiceNow and enterprise systems while ensuring secure data exchange and operational continuity
- Supported RMF and Authority to Operate (ATO) activities by providing ServiceNow platform documentation, audit artifacts, and compliance reporting for federal security assessments.
Senior Business Analyst
United States Air Force CIO, Booz Allen Hamilton
Arlington
02.2019 - 04.2020
- Coordinated development of strategic documentation for migration of over 100 applications to USAF Cloud One, supporting enterprise digital transformation initiatives.
- Implemented IT service management practices for data center consolidation, enhancing change and problem management processes.
- Collaborated with USAF major commands to develop POAMs for data center closure, supporting compliance with Congressional Data Center Optimization Initiative.
- Facilitated application migration through comprehensive documentation, ensuring adherence to USAF standards.
Senior Business Analyst
United States Air Force CIO, Insight Global
Fairfax
05.2018 - 01.2019
- Coordinated development of strategic documentation for data center consolidation and cloud migration initiatives, supporting enterprise digital transformation.
- Analyzed business processes and identified improvement areas through gap analyses and requirement gathering workshops, enhancing project efficiency.
- Collaborated with cross-functional teams ensuring cohesive approach approach to business analysis and stakeholder management across multiple organizational units
Project Manager
DHS Headquarters CIO, Java Productions Inc.
Washington
04.2017 - 01.2018
- Successfully managed multiple complex projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational strategic goals
- Orchestrated DHS HQ-level working groups to identify commonalities and synchronization opportunities in strategic planning, requirements generation, research and development, and acquisition management
- Facilitated annual strategic offsite meetings to evaluate organizational functions, assess goal effectiveness, and develop program objectives and improvement recommendations
Education
Bachelor of Science - Business Management
University of Maryland
College Park, MDSkills
- Data visualization
- Performance metrics
- ServiceNow expertise
- Data modeling
- Agile project management
- Data governance
- Predictive analytics
- Data integration
- Cross-functional leadership
- Strategic planning
- Stakeholder engagement
- Change management
- Budget oversight
- ITIL processes
- System architecture
- Agile methodologies
- Data quality assurance
Certification
- Active DoD Top Secret Clearance
- Certified Scrum Master
- (Soon) ServiceNow Certified System Administrator
- (Soon) CompTIA Security +
Accomplishments
- Successfully managed ServiceNow platform integration across 6 USAF organizations.
- Led strategic migration from Jira to ServiceNow ITSM, developing comprehensive roadmap and change management strategy.
- Improved user onboarding efficiency by 35% through process optimization and documentation.
- Managed enterprise-level ServiceNow implementations in federal environments with strict compliance requirements.
- Established governance frameworks and reporting systems supporting executive decision-making.
Timeline
Data Analytics Lead
OUSD CDAO, Booz Allen Hamilton
02.2024 - Current
ServiceNow Administrator
USAF SAF/MG, Booz Allen Hamilton
05.2020 - 02.2024
Senior Business Analyst
United States Air Force CIO, Booz Allen Hamilton
02.2019 - 04.2020
Senior Business Analyst
United States Air Force CIO, Insight Global
05.2018 - 01.2019
Project Manager
DHS Headquarters CIO, Java Productions Inc.
04.2017 - 01.2018
Bachelor of Science - Business Management
University of Maryland