NICHOLAS WHITESIDE
Midlothian
Summary
Thorough Claims Resolution Specialist skilled at handling basic and complex claims with accuracy and efficiency. Excellent communicator, organizer and problem-solver with over seven years of Customer-facing work experience.
Overview
8
8
years of professional experience
Work History
Project Accounting and Billing Coordinator
Schnabel Engineering
12.2022 - Current
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
Claims Resolution Specialist
Elephant Insurance
08.2020 - 12.2022
- Explained policy coverage, liability and denials to policyholders, claimants, and other involved parties.
- Coordinated services such as estimates, repairs and replacement rentals.
- Complied with established procedures when approving or denying claims.
- Participated in quality assurance initiatives to continuously improve the effectiveness of the claims resolution process.
First Notice of Loss Associate
Elephant Insurance
09.2019 - 08.2020
- Responsible for the intake of phone based claim filings.
- Assisted management with internal reports and projects within the FNOL Department.
- FNOL Adjuster of the Quarter Q2 2020
Operations Associate
C&F Finance
03.2019 - 08.2019
- Compile statistical, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Calculate, prepare, and issue billings, invoices, account statements, and other financials according to established procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Recovery Legal Specialist
C&F Finance
11.2017 - 03.2019
- Represented employer in both Richmond City and Henrico County Civil court proceedings.
- Administered legal reporting, maintaining court schedules and supporting case preparation.
Education
Bachelor of Science - Political Science
Radford University
Radford, VASkills
- Analytical skills
- Written & Verbal Communication
- Complaint resolution
- Data management
- Audit support
- Deadline oriented
- Invoicing expertise
Timeline
Project Accounting and Billing Coordinator
Schnabel Engineering
12.2022 - Current
Claims Resolution Specialist
Elephant Insurance
08.2020 - 12.2022
First Notice of Loss Associate
Elephant Insurance
09.2019 - 08.2020
Operations Associate
C&F Finance
03.2019 - 08.2019
Recovery Legal Specialist
C&F Finance
11.2017 - 03.2019
Bachelor of Science - Political Science
Radford University
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