NICHOLE GLENN
Midlothian
Summary
Hardworking, highly motivated and detail oriented individual with a strong commitment to helping others, eager to learn and contribute to effective emergency response coordination.
Overview
36
36
years of professional experience
1
1
Certification
Work History
VIRTUAL REGISTRAR
PARALLON, HCA HEALTHCARE
Richmond
01.2023 - Current
- Receiving inbound, virtual calls at a fast pace.
- Digitally registering patients by collecting demographic information using virtual platforms.
- Verifying insurance coverage and patient eligibility.
- Obtaining pre-certifications.
- Calculating and collecting patients costs.
- Managing virtual patient queues.
- Entering patient data into the electronic medical record (EMR) system accurately and timely.
- Maintaining excellent customer service through virtual interactions.
SERVICE ADVISOR
ALLEN TIRE
Midlothian
07.2020 - 07.2021
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Provided customers correct estimates of maintenance and repair costs.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Resolved customer complaints with polite and patient conduct for optimal customer service.
MANAGER/SERVICE ADVISOR
DAVID WORD AUTOMOTIVE
Richmond
11.2018 - 05.2020
SENIOR ADMINISTRATIVE ASSISTANT
PAUL'S, INC.
Richmond
06.1989 - 11.2018
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Contacted customers to update them on progress and address any questions or concerns.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Handled customer complaints regarding repairs or service experiences.
- Assisted with onboarding new hires by creating employee files and entering employee information into HR systems.
- Maintained confidential records relating to personnel files, payroll information, benefits administration, contracts and other sensitive documentation.
- Managed employee payroll using Quickbooks.
- Created and maintained company's social media platforms.
- Organized meetings, including preparing agendas and materials.
- Handled all marketing tasks.
Education
Business Certificate - Business Administration
BRAEXTON SCHOOL OF BUSINESS
Richmond, VA06.1991
Skills
- Information Management
- Communication Skills
- Interpersonal Skills
- Multitasking
- Prioritization
- Data Entry Accuracy
- Attention to Detail
Certification
Adult, Child & Baby First Aid/CPR/AED Certified
Timeline
VIRTUAL REGISTRAR
PARALLON, HCA HEALTHCARE
01.2023 - Current
SERVICE ADVISOR
ALLEN TIRE
07.2020 - 07.2021
MANAGER/SERVICE ADVISOR
DAVID WORD AUTOMOTIVE
11.2018 - 05.2020
SENIOR ADMINISTRATIVE ASSISTANT
PAUL'S, INC.
06.1989 - 11.2018
Business Certificate - Business Administration
BRAEXTON SCHOOL OF BUSINESS