Nichole Reyes
Arlington
Summary
Enthusiastic hospitality professional with full-time front desk experience, and a strong academic foundation in tourism and hospitality. Skilled in delivering personalized guest service, coordinating group accommodations, routing charges to group master accounts, and supporting efficient hotel operations. Currently pursuing a Master’s in Hospitality Management to deepen expertise in luxury hotel operations and sales. Seeking a Sales Coordinator role to contribute exceptional organizational, communication, and guest relations skills in a world-class hospitality environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent (Full-Time)
Hilton Garden Inn Arlington Courthouse Plaza
Arlington
01.2024 - Current
- Serve as the first point of contact for guests, delivering warm, personalized service in line with Hilton brand standards.
- Manage front office operations including check-ins, check-outs, billing, and handling guest requests using ONQ and PEP systems.
- Coordinate accommodations for group bookings of 40+ guests, including corporate and tour groups, ensuring seamless check-in and rooming accuracy.
- Route charges to group master accounts and override rates for group blocks in collaboration with the sales team.
- Communicate across departments to ensure room readiness, guest satisfaction, and smooth shift transitions.
- Promote loyalty programs and resolve guest concerns with professionalism and efficiency.
Education
Master Of Business Administration - Hospitality Management
University of North America
Fairfax, VA12.2027
Bachelor of Science - Tourism Management
Wesleyan University-Philippines
Philippines07.2023
Skills
- Group Master Billing & Rate Override Execution
- Group Booking & Room Coordination
- Personalized Guest Service & Complaint Resolution
- Front Office Operations & Interdepartmental Collaboration
- ONQ, PEP, Microsoft Office
- Communication skills
- Problem solving
- Guest accommodations
- Front desk management
- Customer service
- Team collaboration
- Listening skills
- Guest services
- Bilingual: English & Filipino
Certification
- On-the-Job Training Certification – Flight Attendant Training (600 Hours)
- Completed through Wesleyan University-Philippines in partnership with TopAir Cabin Crew Training Center, Philippines – July 2022
References
References available upon request.
Timeline
Front Desk Agent (Full-Time)
Hilton Garden Inn Arlington Courthouse Plaza
01.2024 - Current
Master Of Business Administration - Hospitality Management
University of North America
Bachelor of Science - Tourism Management
Wesleyan University-Philippines
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