Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nichole Reyes

Arlington

Summary

Enthusiastic hospitality professional with full-time front desk experience, and a strong academic foundation in tourism and hospitality. Skilled in delivering personalized guest service, coordinating group accommodations, routing charges to group master accounts, and supporting efficient hotel operations. Currently pursuing a Master’s in Hospitality Management to deepen expertise in luxury hotel operations and sales. Seeking a Sales Coordinator role to contribute exceptional organizational, communication, and guest relations skills in a world-class hospitality environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent (Full-Time)

Hilton Garden Inn Arlington Courthouse Plaza
Arlington
01.2024 - Current
  • Serve as the first point of contact for guests, delivering warm, personalized service in line with Hilton brand standards.
  • Manage front office operations including check-ins, check-outs, billing, and handling guest requests using ONQ and PEP systems.
  • Coordinate accommodations for group bookings of 40+ guests, including corporate and tour groups, ensuring seamless check-in and rooming accuracy.
  • Route charges to group master accounts and override rates for group blocks in collaboration with the sales team.
  • Communicate across departments to ensure room readiness, guest satisfaction, and smooth shift transitions.
  • Promote loyalty programs and resolve guest concerns with professionalism and efficiency.

Education

Master Of Business Administration - Hospitality Management

University of North America
Fairfax, VA
12.2027

Bachelor of Science - Tourism Management

Wesleyan University-Philippines
Philippines
07.2023

Skills

  • Group Master Billing & Rate Override Execution
  • Group Booking & Room Coordination
  • Personalized Guest Service & Complaint Resolution
  • Front Office Operations & Interdepartmental Collaboration
  • ONQ, PEP, Microsoft Office
  • Communication skills
  • Problem solving
  • Guest accommodations
  • Front desk management
  • Customer service
  • Team collaboration
  • Listening skills
  • Guest services
  • Bilingual: English & Filipino

Certification

  • On-the-Job Training Certification – Flight Attendant Training (600 Hours)
  • Completed through Wesleyan University-Philippines in partnership with TopAir Cabin Crew Training Center, Philippines – July 2022

References

References available upon request.

Timeline

Front Desk Agent (Full-Time)

Hilton Garden Inn Arlington Courthouse Plaza
01.2024 - Current

Master Of Business Administration - Hospitality Management

University of North America

Bachelor of Science - Tourism Management

Wesleyan University-Philippines
Nichole Reyes