Nichole Warren
Danville
Summary
Looking for a position where I can learn, grow and become an asset to the company. With the ability to apply my strong knowledge of customer service, office management as well as being a responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily living and programming.
Overview
15
15
years of professional experience
Work History
Mental Health Technician
The Hughes Center
Danville
08.2023 - Current
- Monitored patient behavior and reported changes to the medical team.
- Assisted in daily living activities and personal hygiene for patients.
- Documented patient progress and interactions in electronic health records.
- Collaborated with multidisciplinary teams to develop care plans for patients.
- Provided crisis intervention and de-escalation techniques during challenging situations.
- Participated in group therapy sessions to support patient engagement.
Optometric Technician
Family Eye Center
Danville
05.2022 - 07.2023
- Assisted with patient intake and gathered medical history information.
- Conducted preliminary vision tests using automated equipment.
- Maintained and calibrated optometric instruments for accurate assessments.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Provided support during eye examinations, ensuring patient comfort and cooperation.
PCA
Pearl Home Healthcare
Danville
04.2019 - 06.2022
- Assisted clients with daily living activities and personal care tasks.
- Maintained cleanliness and organization in client living spaces.
- Monitored clients' health and reported changes to healthcare team.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with family members to ensure consistent care routines.
Receptionist
Kathy’s Home Healthcare
Danville
01.2015 - 02.2019
- Managed incoming calls and directed them to appropriate staff members.
- Greeted patients and visitors with a warm and professional demeanor.
- Scheduled appointments and maintained the office calendar efficiently.
- Coordinated patient intake paperwork and ensured accuracy in documentation.
- Assisted healthcare professionals with administrative tasks as needed.
- Maintained a clean and organized reception area for positive visitor experience.
Customer Service Representative
Telvista Call Center
Danville
10.2011 - 07.2014
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer experience.
- Managed high call volumes while maintaining quality service standards.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions accurately in the system.
- Escalated complex issues to appropriate departments for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
George Washington High School
Danville, VAPiedmont Community College
Yanceyville, NC 03.2012 - 06.2012
Skills
- Patient monitoring
- Crisis intervention
- Electronic health records
- Care plan development
- Therapeutic communication
- Health documentation
- Problem solving
- Attention to detail
- Compassionate care
- Excellent customer service skills
- Data confidentiality
- Bipolar disorder care
- Team collaboration
- Time management
- Care planning
- Personal care assistance
- Appointment scheduling
- Customer relationship management
- Administrative support
- Scheduling
- Data entry
- Calendar management
- Telephone skills
- Verbal and written communication
- Multi-line phone system operation
- Greeting and seating clients
- Positive and professional
- Office management
Timeline
Mental Health Technician
The Hughes Center
08.2023 - Current
Optometric Technician
Family Eye Center
05.2022 - 07.2023
PCA
Pearl Home Healthcare
04.2019 - 06.2022
Receptionist
Kathy’s Home Healthcare
01.2015 - 02.2019
Piedmont Community College
03.2012 - 06.2012
Customer Service Representative
Telvista Call Center
10.2011 - 07.2014
George Washington High School