Nick Chapman

• Performance 2025- Quota: $1,980,000. Closed/Won: $3,035,354 (153%).

Q1= 151%

Q2= 171%

Q3= 164%

Q4= 132%

• Collaborated with cross-functional teams (Partnerships, Auditors, Pen Testers, and Customer Success) to address customer needs.
• Trained junior team members on account management processes.
• Facilitated onboarding of new clients for audit/security services.
• Maintained up-to-date knowledge of industry regulations and compliance standards.

• Co-Founded Enterprise Implementation Team to support Mid-market & Enterprise customers with product adoption prior to upcoming audits.
• Prepared detailed project plans, task sequencing layouts, resource requirements, and timeframe estimates.
• Resolved any technical issues encountered during the implementation process in a timely manner.
• Analyzed customer feedback and identified areas for improvement in existing implementations or processes.

• Facilitated customer onboarding for compliance automation software.
• Guided customers through product features and best practices.
• Coached team members on best practices for delivering exceptional customer experiences.
• Collaborated with cross-functional teams to resolve customer issues.