Nickolette DeLoach
Chesapeake
Summary
Dedicated auto claims adjuster with proven expertise in customer service, negotiations, and claims assessment. Adept at managing multiple claims while ensuring timely communication and resolution.
Overview
20
20
years of professional experience
Work History
Auto Claims Adjuster
USAA
Chesapeake
01.2025 - Current
- Auto adjuster on the express team from January 2025 to April 2025.
- Auto adjuster on the core team from May 2025 to present.
- Assessed auto claims to establish liability and coverage within policies.
- Reviewed repair estimates and assessed vehicle damage for accurate claim resolution.
- Communicated with service providers to facilitate timely repairs and claim progress.
- Documented claim details in the system ensuring accuracy and completeness.
- Advised clients on the claims process and addressed inquiries effectively.
- Determined liability based on facts gathered from investigations.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Managed multiple cases simultaneously while meeting established deadlines.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Provided evidence leading to recovery of insurance over payments.
- Attended continuing education seminars to stay abreast of changes in the field.
Soft tissue injury claims adjuster
Allstate
Chesapeake
08.2022 - 09.2025
- Evaluated insurance claims for accuracy and completeness.
- Communicated with policyholders to gather necessary information.
- Collaborated with medical professionals to assess injury claims.
- Investigated claims by analyzing evidence and documentation.
- Advised clients on claim processes and required documentation.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Investigated questionable claims to determine payment authorization.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Evaluated bodily injury claims for accuracy and compliance with policies.
- Collaborated with medical professionals to assess treatment and recovery needs.
Claims Adjuster
GEICO, Government Employees Insurance
Virginia Beach
04.2015 - 08.2025
- Resolved customer inquiries through phone and email communication.
- Collaborated with team members to enhance service delivery.
- Maintained accurate records of customer interactions and transactions.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Evaluated claims to determine coverage and liability aspects.
- Communicated with policyholders to gather necessary information for claims processing.
- Reviewed documentation and evidence to support claim decisions.
Deli Clerk
Farm Fresh Produce
Virginia Beach
06.2006 - 04.2015
- Prepared deli products following safety and sanitation standards.
- Assisted customers with product selection and special requests.
- Operated slicing machines to ensure consistent product thickness.
- Maintained cleanliness of workstations and equipment regularly.
- Collaborated with team members to improve service speed and quality.
- Educated customers on product features and food pairings effectively.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Education
High School Diploma -
Frank W. Cox Highschool
Virginia Beach, VA06-2006
Skills
- Claim assessments
- Liability determination
- Policy interpretation
- Injury evaluations
- Settlement negotiation
- Customer relationship management
Timeline
Auto Claims Adjuster
USAA
01.2025 - Current
Soft tissue injury claims adjuster
Allstate
08.2022 - 09.2025
Claims Adjuster
GEICO, Government Employees Insurance
04.2015 - 08.2025
Deli Clerk
Farm Fresh Produce
06.2006 - 04.2015
High School Diploma -
Frank W. Cox Highschool