Nicolas Mercado
Centreville,VA
Summary
am a persistent and efficient worker that is willing and able to achieve tasks put in front me.
Overview
4
4
years of professional experience
Work History
Dispatcher
OnTrac
04.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability
Package Specialist
LaserShip
08.2020 - 03.2023
- Followed all company policies and procedures to deliver quality work.
- Made sure drivers were able to deliver packages in a efficient and timely manner.
- Closed down warehouse and made sure all materials were safe and secure.
- Trained multiple new employees in steps and procedures
- Worked through high intensity/stress work periods
Customer Service Representative
LaserShip
09.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Westfield High School
Chantilly, VA05.2018
Skills
- Maintaining Call Metrics
- Fleet Dispatching
- Technological literacy
- Report Writing
- Microsoft Excel,Word,Outlook
Timeline
Dispatcher
OnTrac
04.2023 - Current
Package Specialist
LaserShip
08.2020 - 03.2023
Customer Service Representative
LaserShip
09.2019 - 08.2020
High School Diploma -
Westfield High School
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