Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Mercado

Centreville,VA

Summary

am a persistent and efficient worker that is willing and able to achieve tasks put in front me.

Overview

4
4
years of professional experience

Work History

Dispatcher

OnTrac
04.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability

Package Specialist

LaserShip
08.2020 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Made sure drivers were able to deliver packages in a efficient and timely manner.
  • Closed down warehouse and made sure all materials were safe and secure.
  • Trained multiple new employees in steps and procedures
  • Worked through high intensity/stress work periods

Customer Service Representative

LaserShip
09.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Westfield High School
Chantilly, VA
05.2018

Skills

  • Maintaining Call Metrics
  • Fleet Dispatching
  • Technological literacy
  • Report Writing
  • Microsoft Excel,Word,Outlook

Timeline

Dispatcher

OnTrac
04.2023 - Current

Package Specialist

LaserShip
08.2020 - 03.2023

Customer Service Representative

LaserShip
09.2019 - 08.2020

High School Diploma -

Westfield High School

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Nicolas Mercado