Nicole Anthony
Virginia Beach
Summary
Dynamic Shift Leader at Gelati Celesti Ice Cream with proven crisis management and exceptional customer service skills. Successfully trained new employees and enhanced team performance, ensuring operational efficiency and customer satisfaction. Adept in inventory management and fostering teamwork, I consistently delivered positive experiences while maintaining meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Shift Leader
Gelati Celesti Ice Cream
Virginia Beach
09.2021 - 07.2024
- Assisted in training new employees on shift operations.
- Handled emergency situations with composure and in accordance with company guidelines.
- I supervised a team of four during daily shifts, ensuring efficient operation and customer satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Utilized POS systems efficiently for order processing and inventory management.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Counselor
Jewish Community Center (JCC)
Virginia Beach
06.2020 - 06.2022
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Led nightly devotional services for spiritual growth opportunities for all campers.
- Improved camper experience with list of flash-fun ideas.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Participated in ongoing professional development to enhance skills and knowledge relevant to youth development and outdoor education.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-2024
Bachelor of Science - Nursing Education
Radford University
Radford, VASkills
- Effective communication
- Crisis management
- Attention to detail
- Teamwork
- Inventory management
- Adaptability
- Shift leadership
- Multitasking
- Sales expertise
- Customer service
- Team building
- Training and development
Affiliations
I love spending time with my dogs and long walks on the beach.
Timeline
Shift Leader
Gelati Celesti Ice Cream
09.2021 - 07.2024
Counselor
Jewish Community Center (JCC)
06.2020 - 06.2022
High School Diploma -
Frank W. Cox High School
Bachelor of Science - Nursing Education
Radford University
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