Nicole Bellinghausen
Virginia Beach
Summary
Results-oriented professional with extensive experience in managing customer concerns and enhancing client relationships. Skilled in cross-functional collaboration and effective problem resolution, consistently achieving efficiency gains and fostering a culture of accountability.
Overview
29
29
years of professional experience
Work History
Commercial Operations Supervisor
Flowserve
Chesapeake, VA
05.2016 - Current
- Work with staff on best practices in commercial operations, fostering professional development and knowledge sharing.
- Developed strong relationships with sales and staff, enabling better negotiation on pricing and terms.
- Collaborated closely with cross-functional teams to drive continuous improvement initiatives across the organization.
- Participate in change management initiatives aimed at improving internal processes for greater efficiency gains.
- Established metrics-driven performance evaluations, fostering a culture of accountability within the team.
- Assisted in recruiting, hiring and training of team members.
Customer Care Manager
Pumps, Parts & Service
Virgnia Beach, VA
06.2008 - 05.2016
- Managed escalated customer concerns, ensuring timely resolutions and maintaining relationships.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Product Engineer
Flowserve
Chesapeake, VA
07.2000 - Current
- Led troubleshooting efforts to resolve engineering issues during production phases.
- Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
- Reviewed and approved customer and design technical drawings.
Application Engineer
Ingersoll Dresser Pumps
Chesapeake, VA
02.1997 - 06.2000
- Provided application-specific technical documentation for product use and troubleshooting.
- Collaborated with cross-functional teams to enhance product performance.
- Provided technical support to customers, resolving complex inquiries effectively and efficiently.
Education
Bachelor of Science - Mechanical Engineering
Old Dominion University
Norfolk, VA12-1996
Skills
- Pricing analysis
- Client support
- Effective problem resolution
- Employee relations management
Timeline
Commercial Operations Supervisor
Flowserve
05.2016 - Current
Customer Care Manager
Pumps, Parts & Service
06.2008 - 05.2016
Product Engineer
Flowserve
07.2000 - Current
Application Engineer
Ingersoll Dresser Pumps
02.1997 - 06.2000
Bachelor of Science - Mechanical Engineering
Old Dominion University