Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Hi, I’m
Nicole Collins
Alexandria,VA
Summary
Overview
24
years of professional experience
Work History
South Block
Customer Service Representative
11.2024 - Current
Job overview
- Collaborated with team members to optimize productivity during peak hours.
- Prepared and served juices and blended drinks.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Mastered the use of various blenders and juicers for optimal smoothie texture and consistency.
SUBWAY®Restaurants
Assistant Manager
07.2016 - 03.2019
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Chipotle
Line Cook
05.2014 - 09.2017
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Strongwell
Machine Operator
02.2008 - 10.2013
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Super Walmart
Garden Associate
08.2007 - 02.2009
Job overview
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Boosted plant health by diagnosing issues and administering appropriate treatments.
Household Credit Services
Credit Analyst
06.2001 - 08.2002
Job overview
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
Education
William Penn High SchoolNew Castle, DE
High School Diploma
05.1999
University Overview
Skills
- Customer service
- Problem resolution
- Payment processing
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Prioritization
- Quality control
- Product sales
- Inventory control
Timeline
Customer Service Representative
South Block
11.2024 - Current
Assistant Manager
SUBWAY®Restaurants
07.2016 - 03.2019
Line Cook
Chipotle
05.2014 - 09.2017
Machine Operator
Strongwell
02.2008 - 10.2013
Garden Associate
Super Walmart
08.2007 - 02.2009
Credit Analyst
Household Credit Services
06.2001 - 08.2002
William Penn High School
High School Diploma
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