Nicole Curler
Herndon,VA
Summary
Dedicated Veterinary professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 15 years of progressive veterinary experience to positively impact business operations.
Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Proactive Veterinary Regional Manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Veterinary Regional Manager
VetCor
01.2022 - Current
- Provide mentorship and leadership development for Hospital Managers (HMs) and Chiefs of Staff (COS) across multiple clinics
- Conduct regular check-ins and monthly calls to align hospital leadership on performance and culture
- Oversee onboarding and training programs for new HMs, including peer mentorship assignments
- Manage interim leadership coverage and delegation during leadership vacancies
- Foster positive workplace culture through communication, appreciation efforts, and performance management strategies
- Approve written corrective actions and collaborate on employee performance reviews
- Support Regional Manager (RM) with new practice integration, hiring/terminations, HR issues, and financial analysis
- Act as liaison between RM, individual hospitals, and Home Office for consistent communication
- Ensure implementation of directives from Directors of Operations and Home Office leadership
- Lead financial and HR discussions, and partner with hospital leaders to establish local goals
- Designed and delivered in-person training aligned with hospital needs, supported by educational tools and materials
- Established and maintained operational standards for 25 locations.
Veterinary Practice Manager & Area Manager
Ark Veterinary Hospital
03.2016 - 01.2022
- Built and sustained a strong, collaborative team culture
- Managed recruitment, staff scheduling, and onboarding programs
- Directed social media strategy, website updates, and online reputation management
- Maintained inventory, ordered supplies, and negotiated vendor relationships
- Handled banking, invoice processing, and price adjustments for services/products
- Ensured OSHA compliance and organized safety training sessions
- Led monthly staff education and team-building meetings
- Supported client care and performed occasional veterinary technician responsibilities
- Multi Site management
- Directed daily operations, ensuring efficient workflow and high-quality patient care.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed staff training programs to enhance team performance and service delivery.
- Managed scheduling and resource allocation to maximize clinic productivity and client satisfaction.
- Oversaw financial processes, including budgeting, billing, and revenue tracking for improved profitability.
- Established protocols for veterinary procedures, promoting compliance with industry standards and regulations.
- Fostered a collaborative environment through regular team meetings and performance evaluations.
- Coordinated marketing initiatives to increase community engagement and expand client base.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
Veterinary Technician
Ark Veterinary Hospital
01.2014 - 01.2017
- Provided client education and assisted in all aspects of patient care
- Collected blood samples, conducted lab work, and aided diagnostic procedures
- Monitored sedated patients and assisted in radiographs and medical procedures
- Supported surgical teams and helped maintain clinical inventory and organization
- Scheduled appointments and contributed to front desk responsibilities
- Administered vaccinations and medications to ensure optimal animal health and compliance with veterinary protocols.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
- Conducted routine examinations, providing critical observations for diagnosis and treatment plans.
- Educated pet owners on proper care techniques, enhancing client relationships and promoting animal wellness.
- Managed laboratory tests, ensuring accurate results for timely diagnosis and treatment adjustments.
- Trained and mentored junior technicians on best practices and operational procedures within the clinic.
- Implemented inventory management strategies, optimizing supply levels to reduce costs and improve service delivery.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Pet Care Manager
Tip of the Tail
01.2013 - 01.2015
- Delivered personalized pet care including dog walking, overnight visits, and wellness monitoring
- Managed daily scheduling, coordinated staff coverage, and ensured client satisfaction
- Maintained client communications and managed business social media presence
- Collected and tracked payments for services
- Led pet care team, ensuring high standards of animal welfare and customer satisfaction.
- Developed and implemented training programs for staff on pet handling and care practices.
- Streamlined scheduling processes to optimize staff assignments and enhance operational efficiency.
- Managed inventory systems for pet supplies, ensuring availability while minimizing costs.
- Fostered relationships with clients, addressing concerns and enhancing overall service experience.
- Coordinated special events to promote community engagement and increase brand visibility.
- Analyzed feedback to identify areas for service improvement, driving continuous enhancement initiatives.
- Mentored junior staff in best practices for animal care, fostering professional growth within the team.
- Facilitated smooth transitions during check-ins/check-outs by effectively communicating with pet owners and staff members.
Groomer
Bow Meow
01.2010 - 01.2012
- Performed grooming services including bathing, brushing, and coat trimming
- Maintained detailed grooming and medical notes in client records
- Built client relationships through consistent communication and service quality
- Provided expert grooming services, ensuring high standards of pet care and hygiene.
- Utilized specialized grooming tools to enhance efficiency and achieve desired results.
- Mentored junior staff in grooming techniques and best practices for animal handling.
- Developed tailored grooming plans based on individual pet needs and owner preferences.
- Implemented process improvements to streamline grooming sessions and reduce wait times.
Education
Bachelor's Degree - Business Administration
Ashworth College
South Burlington, VT01.2024
Veterinary Assistant Certificate -
Penn Foster College
South Burlington, VT01.2015
Grooming Certification -
Bow Meow Grooming School
01.2010
High School Diploma -
Vergennes Union High School
South Burlington, VT01-2006
Skills
- Results-driven Veterinary Regional Manager with a robust background in leadership, business operations, and team development Proven success in driving regional growth, optimizing clinic performance, and cultivating a culture of excellence in veterinary care Highly skilled in overseeing multi-location operations, streamlining workflows, and implementing best practices to elevate patient care and client satisfaction
- A strategic and dynamic leader with a track record of developing talent, mentoring veterinary teams, and ensuring regulatory compliance across locations Passionate about collaborative leadership and data-informed decision-making to achieve business objectives while upholding the highest standards of animal care
- Core Competencies:
- Leadership & Team Development
- Multi-Unit Operations Management
- Business Growth & Revenue Optimization
- Client Experience & Patient Care Excellence
- Process Improvement & Operational Efficiency
- Regulatory Compliance & Industry Best Practices
- Promoting a safe, healthy, and inclusive workplace
- Developing practice improvement and growth plans
- Financial and operational oversight
- Comprehensive inventory and vendor management
- Annual goal setting and strategic planning
- Training program design and facilitation
- Behavioral handling and compassionate care for senior animals
- Time management and multitasking under pressure
- Microsoft Excel and other business tools proficiency
- Commitment to continuous learning and development
- Designing and leading in-person training events for hospital leadership and support staff
- Developing customized training and development plans based on clinic performance and team needs
- Goals and performance
- Performance management
- Project management
- Business development and planning
- Personnel management
- Sales development
- Vendor management
- Cost reduction
- Asset control
- Staff supervision
- Operational management
- Territory management
- Staff training and development
- Industry expertise
- Sales and marketing strategies
Accomplishments
- Achieved staff retention & hospital revenue through effectively helping with training and development.
- Collaborated with team of 3 in the development of regional dental technician x-ray training, and CSR training.
- Supervised team of 180 staff members.
- Documented and resolved culture issues which led to team retention, strong team dynamic and trust.
Certification
- Fear Free Certified
- Certification in Fear-Free Animal Handling
- Diversity, Equity, and Inclusion (DEI) Courses
- Professional Development Training
- LinkedIn Learning – Project Management Courses
- Completed coursework in project management fundamentals and tool
Timeline
Veterinary Regional Manager
VetCor
01.2022 - Current
Veterinary Practice Manager & Area Manager
Ark Veterinary Hospital
03.2016 - 01.2022
Veterinary Technician
Ark Veterinary Hospital
01.2014 - 01.2017
Pet Care Manager
Tip of the Tail
01.2013 - 01.2015
Groomer
Bow Meow
01.2010 - 01.2012
Bachelor's Degree - Business Administration
Ashworth College
Veterinary Assistant Certificate -
Penn Foster College
Grooming Certification -
Bow Meow Grooming School
High School Diploma -
Vergennes Union High School