Nicole Edmonds
Richmond,VA
Summary
IT professional with proven expertise in coordinating and managing technology infrastructure. Experienced in IT resource allocation and exceptional customer support in medium-sized business and large corporations. Excels in driving operational improvements, negotiating cost-effective vendor contracts, and leading successful IT projects. Known for enhancing user satisfaction, balancing technical acumen with strong interpersonal skills.
Overview
19
19
years of professional experience
Work History
IT Coordinator
Goodman Allen Donnelly
06.2022 - Current
- Evaluated technologies for potential implementation to address specific business needs, driving operational improvements.
- Conferred with shareholders to advise and plan for short-term and long-term IT system upgrade needs.
- Managed concurrent IT projects from vendor procurement to successful completion, ensuring timely delivery within an allocated budget.
- Provided detailed project status updates to stakeholders and executive management.
- Led training initiatives and ongoing enhancements for new technologies, increasing adoption rates and user satisfaction levels for approximately 50 staff.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Ensured industry compliance by developing and implementing comprehensive cybersecurity policies and procedures covering data privacy, security, and access controls to enhance security measures and meet cyber security insurance requirements.
IT Analyst
Robert Half
12.2021 - 06.2022
- Provided timely technical support to staff, including remote support for offsite employees, resolving issues promptly and minimizing disruptions to daily operations.
- Configured hardware, devices, and software to set up work stations for employees.
- Regularly reviewed support documentation to ensure accuracy and relevance, updating and revising as needed to provide the most up-to-date information for users.
- Efficiently managed the onboarding process by setting up user accounts, configuring hardware and software, and providing comprehensive training, while collaborating with HR and other departments to ensure seamless integration of new hires into the organization.
- Efficiently managed the offboarding process by deactivating user accounts, retrieving company assets, and ensuring secure data transfer, while maintaining confidentiality and data integrity throughout the transition.
Hardware Analyst
Robert Half
08.2021 - 11.2021
- Responsible for installing software applications on on approximately 150 computers and tablets per day ensuring proper functionality and compliance with company standards.
- Deployed captured images to target hardware, ensuring seamless transfer to new machines.
- Conducted inspections on installed software to verify proper functionality and compliance with established standards. Identified errors and implemented corrective actions to maintain high-quality output.
- Maintained detailed records of software installations and configurations.
Business Consultant
Verizon Communications Inc
03.2006 - 11.2017
- Managed internal systems and leveraged available tools and resources to independently support business clients.
- Conducted interviews with new and existing clients to offer tailored product recommendations that optimized their business operations.
- Addressed an average of 30 client calls and emails per day with a high rate of first contact resolutions, consistently earning commendations for exceptional customer service.
- Minimized client downtime by efficiently diagnosing and resolving internet and telecommunication issues.
Education
Business Administration And Management
Virginia Commonwealth University
Richmond, VASkills
- Project Management
- Change Management
- Technical Expertise
- Customer Support
- Technology Expense Allocation
- Technology Operations
Timeline
IT Coordinator
Goodman Allen Donnelly
06.2022 - Current
IT Analyst
Robert Half
12.2021 - 06.2022
Hardware Analyst
Robert Half
08.2021 - 11.2021
Business Consultant
Verizon Communications Inc
03.2006 - 11.2017
Business Administration And Management
Virginia Commonwealth University
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