Nicole Ellwanger
Roanoke
Summary
Detail-oriented Pharmacy Technician skilled in optimizing workflow, ensuring confidentiality, and improving medication processes. Committed to delivering exceptional patient care and supporting safe medication practices.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pharmacy Technician
Dharma Pharmacuticals
06.2023 - 08.2026
- Optimized prescription processing workflow to guarantee reliable and accurate medication dispensing.
- Aided pharmacists in tracking inventory levels and sustaining adequate stock of medications.
- Guided patients through medication usage, highlighting side effects and possible interactions
- stores and manages all mandated records for controlled substances according to state agency regulations.
- precise prescription input into pharmacy software and correct labeling of dispensable product
- Manage restocking and systematic storage of marijuana products
- Replenish and oversee packaging supplies linked to dispensing activities.
- proficiency in accurate daily handling of cash and debit procedures
- ensure utmost confidentiality following HIPAA guidelines
Pharmacy Technician
New Horizons Healthcare, Roanoke
11.2021 - 05.2023
- review and assess physician's medication directives
- Assemble and package chemotherapy medications alongside other medications necessitating special handling in compliance with safety measures.
- support filling, processing, and dispensing of medications
- reorganize and tag medications
- comply with safety regulations to provide quality care for patients
- facilitate drug inventory upkeep via inventory oversight methods
- Facilitate customer service through timely and respectful phone call responses.
- triage demands and prioritize needs
- Assess expiration dates on medications regularly
- facilitate home delivery of medications to patients
Pharmacy Technician
Walgreen's Pharmacy
03.2020 - 05.2022
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Education
GED -
N/A
Roanoke, VASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Adapts to change well
Certification
- CPhT - Certified Pharmacy Technician
- RMA
- PTCB - Certified
Timeline
Pharmacy Technician
Dharma Pharmacuticals
06.2023 - 08.2026
Pharmacy Technician
New Horizons Healthcare, Roanoke
11.2021 - 05.2023
Pharmacy Technician
Walgreen's Pharmacy
03.2020 - 05.2022
GED -
N/A