NICOLE EVERETTS
Fairfax
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hydro Jet Vac/Jet Vac/Tri Axle Dump Truck Driver
Muller Inc
11.2023 - 04.2025
- Completed preventative maintenance tasks regularly, prolonging the lifespan of company-owned equipment.
- Maintained detailed records of deliveries, pickups, and vehicle maintenance for accurate reporting purposes.
- Reduced fuel costs by planning efficient routes for both pick-up and delivery destinations.
- Increased productivity by adhering to safety protocols and promptly addressing potential hazards.
- Delivered timely and safe transportation of materials, contributing to smooth project completion.
- Demonstrated versatility by operating various types of heavy machinery when necessary for project needs.
- Ensured compliance with local environmental regulations during material transport activities.
- Expedited construction projects with timely material transport and efficient route planning strategies.
- Enhanced efficiency by maintaining and inspecting tri axle dump trucks to ensure optimal performance.
- Meticulously followed traffic regulations while transporting heavy loads, reducing risk of accidents or violations.
- Increased overall safety by attending regular training sessions related to industry-specific safety guidelines and best practices.
- Ensured accurate weight distribution for each load, minimizing risks associated with uneven loads.
- Navigated challenging road conditions skillfully, ensuring safe transportation of heavy materials.
- Hauled materials for road construction, large industrial use, construction and agriculture.
CDL Vacuum Driver / Laborer
TEAM FISHEL
01.2022 - 10.2023
- Support the Foreman in the performance and completion of work
- Focus on safely loading and transporting construction equipment and materials
- Provide vacuum service according to policies and procedures
- Operating the flow and functionality of 2 and 3 inch hoses, tank and flex hoses
- Responsible for pulling hose(s) and connecting one end to the truck and the other end to a tank or mechanism for extraction of fluid
- Monitor both the amount of fluid material the vacuum truck is legally allowed to haul, as well as any other situations that may arise by the customer and / or job site
- Document all work performed according to policy
- Ensure driving log books, pre-trip / post-trip inspections and maintenance files on the vehicle are accurately maintained
Route Sales Representative
FRITO LAY
08.2020 - 12.2021
- Driving delivery truck in and out of distribution center to assigned territory on a daily basis
- Serviced and developed account sales in my territory, which included on occasion 4 major grocery chains
- Handled and processed orders including managing inventory within each account using a handheld device
- Displayed products on display racks in customer account
- Implemented and maintained company’s goals for sales, waste, and safety
- Planned and identified new opportunities for incremental sales growth within each account
- Executed sales and promotional products through high traffic locations within customer locations
- Analyzed and present statistical sales chart with different management levels for each account to asses and ensure maximum profitability
- Reconcile daily paperwork, which can include money and invoices, turn in records to order to ensure accurate financial tracking of delivery activities
- Utilize point-of-purchase (POS) materials to stimulate sales
Market Coordinator
WAITR
03.2019 - 05.2021
- Promoted 3 times in a month time period
- Featured Driver in Company’s Monthly Broadcast
- Install and troubleshoot proprietary software within partnered restaurants
- Collaborate with leadership, peers and the market manager to drive results
- Work cross-functionally with IT, customer service and operations
- Partner with restaurants to drive incremental revenue
- Execute community outreach programs
- Distribute restaurant & marketing collateral
- Work within the market on key initiatives
- Perform structured visits at each Restaurant Partner on a defined frequency (i.e
- Monthly)
- Assist with various administrative tasks as directed by Market Manager
- Inventory management
Lead Driver
WAITR
03.2019 - 05.2021
- Loading, transporting, and delivering orders to clients or businesses in a safe, timely manner
- Reviewing orders before delivery to ensure that orders are correct and the customer is satisfied
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Use of Discord to communicate and improve Customer Service and Restaurant Partner relations
- Perform “Ride Alongs” to ensure new hires were knowledgeable with job responsibilities and performance expectations
Training Coordinator
WAITR
03.2019 - 05.2021
- Proficient in Fountain ATS, Paylocity, Humanity, Ultipro, and Asana Applications
- Onboarded and Trained 200+ Personnel
- Hosted and Facilitated Indeed Job Fair hiring 21 new personnel
- Communicates with Employees on daily basis and assists with all needs and concerns
- Prepare onboarding kits
- Ensure new hires have technical assistance to properly set up their hard
Life Insurance Agent
LIFE INSURANCE AGENT / AIL - DIECEDUE AGENCY
10.2018 - 03.2019
- Called potential clients to expand customer base
- Interviewed prospective clients to get data about their financial resources and discuss existing coverage
- Explained the features and options of various policies
- Analyzed clients’ current insurance policies and suggested additions or changes
- Customized insurance programs to suit individual clients
- Handled policy renewals
- Maintained electronic and paper records
- Assisted policyholders settle claims
Store Manager
STORE MANAGER / LETACHE (LGI)
08.2017 - 08.2018
- Performed daily bank deposits and drops
- Managed multiple employees at various locations in Northern VA
- Performed daily, weekly, and monthly inventory audits
- Conducted daily sales calls, “question of the day”, and to touch base with every employee in my region
- Delegated duties and tasks to employees
- Assisted in hiring and training, as well as disciplinary actions when necessary
- Reported directly to GM with all updates, performance, and all other store related issues
- Performed opening and closing business procedures; ensuring all stores opened and closed on time
- Dealt directly with customers and assisted them with all their shopping needs answering any questions or concerns
Store Manager
STORE MANAGER / RENT - A - CENTER
01.2011 - 06.2017
- Responsible for the day to day management and operations of the store
- Set up the daily scheduling of events, created employee weekly schedules based on the store needs
- Coordinated activities of purchasing, credit, accounting, and advertising
- Managed daily cash audits and payment transactions
- Oversaw the billing and payment processes
- Supervised staff and personnel actions, including interviewing, hiring, training and disciplinary issues as required
- Organized and conducted weekly staff meetings
- Evaluated customer complaints and feedback
- Developed improvement plans
- Received new merchandise/stock, ensured the maintenance of standards of goods
- Managed delinquent accounts
- Negotiated and approved contracts with suppliers of merchandise and services
- Strategized sales and marketing plans to drive revenue into the store
- Evaluating sale reports and customer feedback
- Planning new implementations and ideas to increase footfall of the store
- Studying market reports and competitor strategies
- Evaluated market trends and kept track of new products and prices in the market
- Implemented and managed loss prevention techniques as established by store policy
Warehouse Manager
WAREHOUSE MANAGER / AIRFLOW SERVICE CO.
01.2010 - 07.2010
- Conducted daily inventory checks of the warehouse and stocks of HVAC service vehicles
- Managed part stock and materials for upcoming installation and service related jobs
- Coordinated delivery and interacted with multiple vendors
- Dispatched materials, equipment, parts and tools to on-site service technicians
- Managed receiving inventory ensuring the inventory system was kept up to date
- Managed the layout and set up of the warehouse for the appropriate storage of goods and supplies
- Developed and managed all inventory records and evaluation reports
- Coordinated and negotiated with transporters for dispatch of goods
Education
Diploma -
North Stafford High
Stafford, VA06-2004
Skills
- Customer service
- Problem-solving
- Friendly and positive
- Relationship building
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Heavy lifting
- Attention to detail
Certification
Class B CDL with Tanker Endorsement
Timeline
Hydro Jet Vac/Jet Vac/Tri Axle Dump Truck Driver
Muller Inc
11.2023 - 04.2025
CDL Vacuum Driver / Laborer
TEAM FISHEL
01.2022 - 10.2023
Route Sales Representative
FRITO LAY
08.2020 - 12.2021
Market Coordinator
WAITR
03.2019 - 05.2021
Lead Driver
WAITR
03.2019 - 05.2021
Training Coordinator
WAITR
03.2019 - 05.2021
Life Insurance Agent
LIFE INSURANCE AGENT / AIL - DIECEDUE AGENCY
10.2018 - 03.2019
Store Manager
STORE MANAGER / LETACHE (LGI)
08.2017 - 08.2018
Store Manager
STORE MANAGER / RENT - A - CENTER
01.2011 - 06.2017
Warehouse Manager
WAREHOUSE MANAGER / AIRFLOW SERVICE CO.
01.2010 - 07.2010
Diploma -
North Stafford High
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