Nicole Frazier Bestpitch
Richmond
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively.
Overview
2
2
years of professional experience
Work History
Team Member/Cashier
JOANN Stores
12.2024 - Current
- Maintained organized store displays, ensuring products were visually appealing and accessible.
- Collaborated with team members to restock shelves, ensuring inventory levels met customer demand.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Providing a friendly experience for customers
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
Team Leader/Training Manager
Once Upon a Child
07.2023 - 12.2024
- Worked as a team lead closer who managed the ends of the night
- Collaborated with management to enhance merchandise presentation and store layout.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked cashiering, tagging, typing, detailing, training, counting registers, keyholder
- Led team in daily operations, ensuring efficiency and quality standards were met.
- Trained new employees on store policies and customer service best practices.
Education
High School Diploma -
Clover Hill High School
Midlothian05.2024
Skills
- Math and Science
- Leadership
- Customer service
- Cash Handling
- Cashiering
- Creativity
Accomplishments
- Promoted to Team Lead after only 6 months for exceptional performance.
- Completed Team Lead training program.
Timeline
Team Member/Cashier
JOANN Stores
12.2024 - Current
Team Leader/Training Manager
Once Upon a Child
07.2023 - 12.2024
High School Diploma -
Clover Hill High School
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