Nicole Gray
Petersburg
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Blendjet
Chester
01.2022 - 02.2024
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed returns and exchanges according to company policies and procedures.
- Educated customers on product features and usage for optimal satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Team Member
Chick-fil-A
Chester
03.2013 - 10.2019
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to prepare food items efficiently.
- Assisted in training new staff on operational procedures and service standards.
- Managed inventory levels by restocking supplies and monitoring usage.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supported team goals by participating in daily briefings and feedback sessions.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
Education
Chesterfield Community High
Chester, VASkills
- Customer relationship management
- Order processing
- Complaint resolution
- Product knowledge
- Payment processing
- Technical support
- Time management
- Problem solving
- Conflict resolution
- Stress management
Timeline
Customer Service Representative
Blendjet
01.2022 - 02.2024
Team Member
Chick-fil-A
03.2013 - 10.2019
Chesterfield Community High