Nicole Herbert
Newport News,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Sales Agent
TTEC
03.2020 - 03.2025
- Explained health insurance options including coverage, premiums, copay's, deductibles, and out-of-pocket costs.
- Pitched and quoted plans based on consumer needs.
- Provided information on government programs like Medicare, Medicaid, ACA Marketplace plans etc.
- Processed applications and ensured accurate data entry enrollment platforms.
- Developed and maintained strong customer relationships through effective communication and problem-solving skills.
- Collaborated with team members to achieve sales targets and enhance overall performance.
Claims Examiner
Appleone Inc
02.2022 - 08.2024
- Reviewed property insurance claims to determine coverage, liability and damages.
- Analyzed policy language and coverage limits to ensure accuracy of claim decisions.
- Assessed damages and calculated financial losses based on current market values.
- Conducted periodic reviews of closed files to ensure compliance with established standards and procedures.
- Provided guidance and assistance to junior staff members as needed.
- Ensured compliance with applicable laws, regulations and company guidelines relating to property claims processing.
Customer Service Representative
Anthem, Inc
08.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that met customer needs.
- Answered incoming calls and emails, providing front line customer support or assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tensed situations.
Personal Care Aide
Golden Heart LLC
07.2019 - 12.2019
- Provided care to individuals with disabilities.
- Assisted clients with personal hygiene (bathing, grooming, dressing, toileting)
- Monitored and reported in clients physical or mental condition.
- Provided companionship and emotional support.
Warehouse Worker
HIRE DYNAMICS
03.2015 - 12.2018
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Maintained accurate inventory records using barcode scanning systems.
- Streamlined order picking processes, enhancing overall productivity of the team.
Education
Associate's Degree - Public Administration
THOMAS NELSON COMMUNITY COLLEGE
VA05.2008
Skills
CORE SKILLS
- Sales & Client Consultation
- Real Estate Transactions
- Insurance Products (Medicare, ACA, Medicaid)
- Claims Analysis & Policy Review
- Customs Documentation & Processing
- Data Entry & Records Management
- Regulatory & Compliance Standards
- Customer Service & Conflict Resolution
- CRM Systems & Administrative Support
- Customer assistance
- Sales training
Certification
- 01/2021 Licensed Healthcare Agent, 19709710 NIPR
- 01/2020 Licensed Real Estate Agent, 0225250591, Virginia
- 05/2008 Career Studies Certification: Substance Abuse Counselor Assistant Thomas Nelson Community College
Timeline
Claims Examiner
Appleone Inc
02.2022 - 08.2024
Customer Service Representative
Anthem, Inc
08.2021 - 01.2022
Licensed Healthcare Sales Agent
TTEC
03.2020 - 03.2025
Personal Care Aide
Golden Heart LLC
07.2019 - 12.2019
Warehouse Worker
HIRE DYNAMICS
03.2015 - 12.2018
Associate's Degree - Public Administration
THOMAS NELSON COMMUNITY COLLEGE