Nicole Kearney
Portsmouth
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Waffle House Restaurant. Proven ability to enhance guest engagement and streamline operations, while effectively managing cash handling. Recognized for training new staff and contributing to a positive dining experience in high-pressure environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Server
Waffle House Restaurant
Chesapeake, VA
09.2025 - Current
- Executed exceptional customer service by efficiently processing and managing orders.
- Managed cleanliness and organization of dining area and kitchen operations.
- Optimized point-of-sale system operations to enhance transaction efficiency.
- Fostered collaboration among team members to ensure timely food delivery to customers.
- Excelled in high-pressure environments, guaranteeing exceptional guest satisfaction during peak hours.
- Conducted training sessions for new staff on restaurant procedures and service standards.
- Developed in-depth knowledge of menu offerings to provide personalized recommendations to guests.
- Elevated dining experience through proactive and engaging service interactions.
Sales Agent
Life Protect 24/7
Norfolk, VA
06.2025 - 09.2025
- Cultivated strong relationships with clients to drive customer satisfaction and loyalty.
- Implemented daily sales strategies to drive revenue growth and achieve targets.
- Oversaw client inquiries and delivered customized solutions to address diverse needs.
- Executed comprehensive product demonstrations to enhance customer understanding.
- Facilitated collaboration among team members to optimize sales processes.
- Evaluated market trends to uncover potential business growth opportunities.
- Facilitated training sessions for new agents on effective customer engagement and sales strategies.
- Established feedback mechanisms to enhance service delivery and elevate client experiences.
Cashier
Cookout
Suffolk, VA
05.2022 - 06.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu inquiries, providing knowledgeable recommendations.
- Handled cash management tasks, ensuring accurate drawer balances at shift end.
- Collaborated with team members to optimize service speed during peak hours.
- Trained new staff on register operations and customer interaction protocols.
- Implemented strategies to reduce wait times during busy periods, improving service flow.
- Greeted customers entering store and responded promptly to customer needs.
Packing, Shipping, and Receiving Assembler
Amazon
Suffolk, VA
11.2022 - 06.2023
- Operated packaging machinery to ensure efficient assembly and shipping processes.
- Prepared outgoing shipments by accurately labeling and securing packages for delivery.
- Conducted quality checks on products prior to shipping, maintaining high standards of accuracy.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Assisted in inventory management by tracking incoming and outgoing shipments effectively.
- Trained new employees on safety protocols and standard operating procedures for packing tasks.
- Implemented process improvements that reduced packing time while ensuring product integrity.
- Resolved shipping discrepancies by investigating issues and coordinating with relevant departments.
Cashier
Walmart
Suffolk, VA
09.2020 - 02.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cook
McDonald's
Petersburg, VA
09.2022 - 11.2022
- Oversaw food preparation and cooking processes to ensure adherence to standard recipes and procedures.
- Oversaw adherence to food safety and sanitation standards across all kitchen operations.
- Managed operation of kitchen equipment, including grills, fryers, and ovens, ensuring safety and efficiency.
- Facilitated collaboration among team members to optimize workflow during peak hours.
- Oversaw inventory management by monitoring stock levels of ingredients and supplies.
- Facilitated training sessions for new staff on advanced cooking techniques and safety protocols.
- Ensured cleanliness of workstations and dining areas to uphold company standards.
- Ensured cleanliness and organization of work areas to uphold safety standards and enhance food preparation quality.
Education
High School Diploma -
Kings Fork High School
Suffolk, VA06.2022
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Waffle House Restaurant
09.2025 - Current
Sales Agent
Life Protect 24/7
06.2025 - 09.2025
Packing, Shipping, and Receiving Assembler
Amazon
11.2022 - 06.2023
Cook
McDonald's
09.2022 - 11.2022
Cashier
Cookout
05.2022 - 06.2025
Cashier
Walmart
09.2020 - 02.2023
High School Diploma -
Kings Fork High School