Nicole Martin
Christiansburg,VA
Summary
My experience working with American Healthcare and in long-term care makes me an outstanding candidate for the position of Regional Social Services Director. My roles at Heritage Hall-Blacksburg have given me with the ability to lead and provide guidance to my colleagues. I fully understand and appreciate the role the Regional Social Services Director position provides, and I could not be more excited this position has been created by the company.
Overview
14
14
years of professional experience
Work History
Director of Social Services
Heritage Hall Health And Rehab
09.2022 - 08.2024
- Identifies and evaluates personal, emotional, and environmental concerns to meet psychosocial needs; to then provide effective fully integrated services which meet those needs and enhance quality of life.
- Builds rapport with the resident, guardian, POA, family, and/or responsible party in an effort to provide direct services and utilize available resources directed toward helping resident solve problems associated with finances, illness, disability and the aging process.
- Perform and complete trauma informed interviews with the goal to properly assess needs and provide the appropriate services based on outcomes.
- Develops a care plan individually designed to assist the resident in attaining the highest practical physical, mental, and psychosocial functioning.
- Plans and coordinates for safe and appropriate discharges for residents returning to the community utilizing available resources.
- Understands the process and investigations required for Facility Reported Incidents and has assisted in the preparation and closings of many reports.
- Certified by DMAS for completing LTSS screenings required for admission to long-term care and/or other waiver services requested.
- Develops and maintains close working relationships with public and private health and financial assistance agencies.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Ensured compliance with regulatory CMS requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
Director of Social Services
Heritage Hall Health And Rehab
09.2016 - 09.2021
Director of Admissions
Heritage Hall Health And Rehab
04.2014 - 09.2016
- The Admissions Director works with the facility's Marketing Director to develop and implement the marketing plan; ensure the timely response to all admission enquiries; and maintain an overall census within the facility.
- Establish and maintain relationships between the facility and all other referral sources.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with facility objectives.
- Served as a liaison between prospective families, referral sources, and facility administration throughout the admissions process, facilitating seamless communication among all parties involved.
Director of Social Services
Heritage Hall Health And Rehab
08.2010 - 04.2014
Education
Master of Social Work - Social Work
Radford University
Radford, VABachelor of Social Work - Social Work
Radford University
Radford, VAAssociates in Arts And Sciences -
New River Community College
Dublin, VATimeline
Director of Social Services
Heritage Hall Health And Rehab
09.2022 - 08.2024
Director of Social Services
Heritage Hall Health And Rehab
09.2016 - 09.2021
Director of Admissions
Heritage Hall Health And Rehab
04.2014 - 09.2016
Director of Social Services
Heritage Hall Health And Rehab
08.2010 - 04.2014
Master of Social Work - Social Work
Radford University
Bachelor of Social Work - Social Work
Radford University
Associates in Arts And Sciences -
New River Community College
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