Nicole Ramey
Martinsville
Summary
Compassionate and motivated healthcare professional with over a decade of experience in fast-paced hospitals, clinics, and administrative settings. Adept at supporting high-quality patient care through effective communication, appointment coordination, and data management. Recognized for reliability, strong work ethic, and a warm, professional demeanor. Proven ability to work collaboratively in multidisciplinary care teams and maintain compliance with HIPAA and healthcare protocols.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Piedmont Access to Health Services, Inc. (PATHS)
01.2022 - Current
- Greet and assist patients, ensuring a welcoming and efficient front-office experience
- Manage high call volume and route inquiries appropriately
- Process incoming/outgoing faxes and assign documents to medical staff
- Maintain efficient patient registration and appointment scheduling workflow
- Uphold patient confidentiality in accordance with HIPAA standards
- Enter and update patient demographics and insurance in the EMR system
- Collect and process payments, and explain billing as needed
- Support care coordination within a Patient-Centered Medical Home model
Clinical Administrative Assistant
Sovah Health
05.2017 - 01.2022
- Admitted and registered Emergency Room patients
- Managed ER communications and relayed messages to clinical staff
- Coordinated transportation for patients requiring transfer
- Maintained and updated patient records in accordance with HIPAA guideline
- Transcribed physician orders and managed medical documentation
Office Assistant Intern
Martinsville Free Clinic
01.2012 - 03.2012
- Supported front desk operations and clerical workflow
- Contributed to process improvements for greater efficiency in office procedures
Manager
McDonald's
01.2010 - 05.2011
- Supervised daily operations and led team members to achieve service goals
- Managed schedules, attendance, and performance documentation
Education
Bachelor of Science - Healthcare A
Radford University
Roanoke, VA05.2025
General Studies
Virginia Commonwealth University
Richmond, VA05.2012
Master of Science - Healthcare Adminstration
Radford University
Radford, VA05-2027
Skills
- Healthcare Systems: EMR/EHR, Patient Registration, HIPAA Compliance, FQHC experience
- Administrative Tools: Microsoft Office Suite, Fax & Multi-Line Phone Systems, Scheduling Software
- Communication & Interpersonal: Strong customer service, Team collaboration, Conflict resolution
- Organization & Management: Leadership, Time management, Record keeping, Workflow optimization
- Technical Skills: Medical terminology, Data entry accuracy, Insurance verification
- HIPAA compliance
- Patient safety
Timeline
Patient Service Representative
Piedmont Access to Health Services, Inc. (PATHS)
01.2022 - Current
Clinical Administrative Assistant
Sovah Health
05.2017 - 01.2022
Office Assistant Intern
Martinsville Free Clinic
01.2012 - 03.2012
Manager
McDonald's
01.2010 - 05.2011
General Studies
Virginia Commonwealth University
Bachelor of Science - Healthcare A
Radford University
Master of Science - Healthcare Adminstration
Radford University
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