Nicole Robinson
Hampton
Summary
With understanding of the role “quality of hire” plays for companies today I submit my resume for your consideration. I have multiple years of experience in the bartending, customer service and management fields and have recently switched to the medical field as a Mental Health Technician. I enjoy the daily interaction and direct patient care of the medical profession.
High-volume bartender and trainer known for turning rush hours into organized chaos with style and fun. Combines expert menu knowledge, fast hands, and an enjoyable personality to create an engaging guest experience. Whether shaking craft cocktails or supporting teammates, I bring consistent energy, efficiency, and professionalism to every shift.
Im seeking a continued permanent position full time/ part time which will utilize my eighteen years of combined experience, acquired skills, abilities and education to promote the company and further my professional growth. I am a self-starter, organized and efficient, dependable and a highly motivated team player. I am available for an interview and would be available to begin working as soon as possible and release from my present job. Thank you for your consideration and look forward to speaking with you.
Overview
20
20
years of professional experience
Work History
Mental Health Technician (MHT)/ Lead Tech (LMHT)
Newport News Behavioral Health Center
09.2023 - Current
- Observe and document patient physical, mental, and behavioral symptoms under the supervision of the Program Coordinator.
- Assist in implementing individualized treatment plans, therapeutic activities, and academic programming.
- Maintain a safe and therapeutic environment, utilizing verbal de-escalation and crisis intervention techniques.
- Support daily living activities, including personal hygiene and patient escorts, ensuring patient needs are consistently met.
- CPR-certified and trained in 'Handle With Care' safety protocols.
- Promote positive, pro-social behaviors while supporting the mission and values of the facility
Bartender
Paradise Ocean Club
04.2022 - 09.2025
- Managed high-volume bar operations serving 1,000+ guests daily, overseeing inventory, cash handling, and full opening/closing responsibilities.
- Recognized for a 'can-do' attitude and team-first mindset, fostering a positive environment while building strong relationships with customers and coworkers
- Summer job only
Bartender
Steak and Tonic
04.2022 - 04.2023
- Delivered welcoming and engaging service while demonstrating expertise in 500+ wines and specialty/exotic cocktails.
- Assisted guests in selecting wines, beverages, and unique menu items, including rare meats, to enhance their dining experience.
- Maintained up-to-date knowledge of menu offerings, daily specials, garnishes, and preparation techniques.
- Applied fine dining etiquette to ensure every guest felt valued and well-cared for.
Lead Bartender | Manager Assistant | Training Coordinator
Park Lane5 Tavern
01.2009 - 12.2021
- Ran high-volume bar operations (380-capacity) like a pro, managing inventory, updating menus, and handling all opening/closing duties with flair.
- Coordinated Front of House training for three successful location openings, mentoring 400+ new hires across four locations.
- Created engaging training materials and a three-week onboarding program that turned newbies into confident team players.
Bartender
Saddle Ridge / PBR
01.2010 - 12.2014
- Fast-tracked promotion within 2 months thanks to quick learning and a 'jump-in-anywhere' attitude.
- Juggled multiple cash drawers like a pro while keeping the bar humming on busy nights.
- Trained new hires and mastered multiple positions to keep the team running smoothly.
- Boosted sales with upselling and friendly recommendations.
- Kept spirits high literally and figuratively for customers and coworkers
Personal Trainer
Golds Gym
01.2006 - 01.2008
- Built and maintained a strong client base through personalized training and attentive service.
- Designed customized exercise, nutrition, and strength/conditioning programs tailored to individual client goals.
- Ensured safe and proper use of gym equipment while monitoring client technique and progress.
Education
Science major - Medical field, Concentration in Chemistry, physics/ math and biology
Thomas Nelson Community College | OLD dominion
Graduated with high honors -
Ramstein American High School | GRAFTON High School
Skills
Microsoft Office spreadsheets, slides, and everything in between
Thrives in fast-paced and ever changing environments
Connects with clients and teammates effortlessly
Expert at juggling tasks under pressure
Motivated, dependable, and gets things done
Builds strong client relationships with ease
Skilled in cash handling, training, and developing staff
Team player who keeps the energy positive and productive
References
Bar/Hospitality References: Chad Batteen, (Prior Boss/Owner) 757-478-9464, Nat Baxa, (Prior Boss) 757-647-2387, Cheryl Lynne (Prior Boss/Bar Manager) (757) 778-1758, Kimberly Mrasek 757-329-8608, Jenna Stillman 757-620-9238
Hospital References: Sherease Beal,(Acute Director) 757-303-1837, Wallace Fendell, (Program Coordinator) 240-810-8815, Malachi Alston, (Program Coordinator) (757) 955-0255, Natalia Caviness, (Tech) (201) 638-5968, Christina Chafen, (Tech) (206) 422-3121
Timeline
Mental Health Technician (MHT)/ Lead Tech (LMHT)
Newport News Behavioral Health Center
09.2023 - Current
Bartender
Paradise Ocean Club
04.2022 - 09.2025
Bartender
Steak and Tonic
04.2022 - 04.2023
Bartender
Saddle Ridge / PBR
01.2010 - 12.2014
Lead Bartender | Manager Assistant | Training Coordinator
Park Lane5 Tavern
01.2009 - 12.2021
Personal Trainer
Golds Gym
01.2006 - 01.2008
Science major - Medical field, Concentration in Chemistry, physics/ math and biology
Thomas Nelson Community College | OLD dominion
Graduated with high honors -
Ramstein American High School | GRAFTON High School