Nicole Romo
Winchester
Summary
Dynamic operations manager with a proven track record at Spotless Maids, enhancing operational efficiency and client relationships. Skilled in documentation and reporting, I implemented workflow strategies that significantly reduced miscommunications. Committed to delivering exceptional customer service while optimizing inventory control and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Spotless Maids
02.2024 - 02.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
Administrative Assistant
Guaranteed Cleaning Services
11.2021 - 02.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Server
Finnegan's Pub and Grill
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Residential Cleaner
Spotless Maids
05.2016 - 02.2020
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Collaborated with other residential cleaners on larger projects, fostering a team-oriented approach to deliver exceptional results.
Receptionist
Chantilly Turf Farms
05.2014 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Loudoun County High School
Leesburg, VASkills
- Operational efficiency
- Customer service
- MS office
- Client relationships
Timeline
Manager of Operations
Spotless Maids
02.2024 - 02.2025
Server
Finnegan's Pub and Grill
09.2023 - 01.2024
Administrative Assistant
Guaranteed Cleaning Services
11.2021 - 02.2024
Residential Cleaner
Spotless Maids
05.2016 - 02.2020
Receptionist
Chantilly Turf Farms
05.2014 - 12.2014
High School Diploma -
Loudoun County High School
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