Nicole Singleton

• Oversees daily front-end operations, to include supervising 30+ employees, ensuring adherence to company policies and procedures in a fast-paced environment.
• Promoted from cashier to front-end manager within two years, demonstrating outstanding leadership abilities, operational knowledge, and oral/written communication skills.
• Trains and mentors staff on customer service excellence and operational efficiencies.
• Monitors cash handling practices, maintaining accuracy in financial transactions and reporting.
• Coordinates scheduling for front-end team, ensuring adequate coverage during peak hours.
• Maintains strong customer relations and effective customer service standards.
• Resolves customer complaints promptly and amicably, reinforcing the company's commitment to exceptional service standards.

• Provided personalized care and companionship to enhance client's quality of life.
• Assisted with daily living activities, ensuring comfort and safety in the home environment.
• Managed medication schedules, promoting adherence and health management for the client.
• Worked utilizing a tailored care plan based on individual needs and preferences of the client.

• Navigated efficiently using GPS systems, optimizing delivery routes for timely service.
• Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
• Maintained accurate records of deliveries and customer interactions throughout shifts.
• Collaborated with team members to manage high-volume orders during peak hours effectively.

• Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
• Operated cash register, processed transactions accurately and efficiently.
• Prepared high-quality beverages and food items according to standardized recipes.
• Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.

• Founded nonprofit organization delivering substance abuse education and prevention training to diverse communities.

• Teaches training in mental health, substance abuse, REVIVE! Opioid Overdose Reversal Training, Adverse Childhood Experiences (ACEs), and Trauma-Informed Communities.

• Started a nonprofit organization that provides substance abuse education and prevention training.

• Assisted in developing and implementing individual treatment plans for clients.
• Conducted intake assessments to gather client histories and identify needs.
• Collaborated with counselors to facilitate group therapy sessions effectively.
• Maintained accurate documentation of client progress and treatment outcomes.
• Provided administrative support, including scheduling appointments and managing correspondence.

• Relevant Coursework: Legal Writing, Legal Research, ethics, and law office management; Specialized coursework in: civil law; torts; criminal law; family law; contracts; wills, estates, and trusts; and negotiations.

• Relevant Coursework: Case management, counseling, psychology