Nicole Stoneberger
Harrisonburg
Summary
Dynamic customer service professional with extensive experience at FedEx Express, excelling in complaint resolution and fostering customer loyalty. Proven ability to manage inventory and operate point-of-sale systems efficiently. Recognized for cultivating strong relationships and enhancing customer satisfaction through active listening and effective communication.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
FedEx Express
Harrisonburg
03.2017 - Current
- Answered incoming calls promptly, adhering to company standards for professionalism.
- Resolved customer complaints efficiently, fostering satisfaction and loyalty.
- Utilized active listening skills to address inquiries and escalate issues appropriately.
- Developed strong customer relationships that promoted repeat business.
- Coordinated sorting and preparation of mailings for courier and postal services.
- Organized filing systems for physical and electronic documents, ensuring accuracy.
- Managed office supplies inventory, placing orders as necessary to maintain stock levels.
- Ensured proper operation of office equipment, including printers and copiers.
Cashier
Virginia Barbeque and Pizza Company
McGaheysville
01.2016 - 06.2016
- Balanced daily transactions on computerized point-of-sale system to ensure accurate financial records.
- Operated cash register efficiently, processing payments via cash, check, credit card, and gift card.
- Verified customer age for alcohol or tobacco purchases to comply with legal regulations.
- Maintained cleanliness of checkout area, including countertops and floors, to promote a hygienic environment.
- Resolved customer complaints professionally according to company policy to enhance satisfaction.
- Trained new team members on cash register operation, stock procedures, and customer service protocols.
- Assisted in food preparation according to recipes and health department regulations for quality assurance.
- Performed opening and closing duties as directed by management to maintain operational efficiency.
Overnight Stocker
Walmart
Harrisonburg
10.2013 - 01.2016
- Constructed displays for special promotions, sales events, and seasonal items per supervisor instructions.
- Maintained orderly store appearance at all times.
- Adhered to safety regulations while operating forklifts and pallet jacks.
- Organized shelves, racks, and bins to optimize product availability.
- Processed transactions efficiently using point of sale system.
- Stocked merchandise promptly and accurately upon receipt.
- Restocked shelves following management team plan-o-grams.
- Checked expiration dates on food items to meet quality control standards.
Floor Associate
Target
Harrisonburg
09.2011 - 01.2012
- Managed new merchandise shipments, ensuring accurate distribution and organization according to store guidelines.
- Processed payments efficiently using cash registers and point-of-sale systems.
- Maintained high standards of customer service while assisting with merchandise location.
- Organized displays strategically to enhance sales and attract customers.
- Stocked shelves and replenished hangers throughout shifts, adhering to company protocols.
- Conducted regular inventory counts to verify stock level accuracy.
- Operated handheld scanners for inventory management and performed garment inspections before sales floor returns.
- Ensured safety compliance during heavy lifting and maintained cleanliness in fitting rooms.
Customer Service Representative
Family Dollar
Luray
09.2010 - 09.2011
- Cultivated positive customer relationships through friendly and effective interactions.
- Resolved customer complaints in a timely and efficient manner.
- Processed merchandise returns and exchanges in line with store policies.
- Balanced daily transactions using a computerized point-of-sale system.
- Assisted customers over the phone with store operations, product inquiries, and order placement.
- Maintained cleanliness of checkout areas, including countertops and registers.
- Organized promotional displays and replenished merchandise to drive sales.
- Ensured compliance with safety regulations throughout the store environment.
Education
High School Diploma -
Page County High School
Shenandoah, VA06-2009
Skills
- Customer service and support
- Complaint resolution
- Active listening
- Inventory management
- Office equipment operation
- Point of sale systems
- Time management
- Phone etiquette
- Call center operations
- Shipping and logistics
Timeline
Customer Service Agent
FedEx Express
03.2017 - Current
Cashier
Virginia Barbeque and Pizza Company
01.2016 - 06.2016
Overnight Stocker
Walmart
10.2013 - 01.2016
Floor Associate
Target
09.2011 - 01.2012
Customer Service Representative
Family Dollar
09.2010 - 09.2011
High School Diploma -
Page County High School
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