Nicole Wallen
Chesapeake
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Youth Leader
COVA Church
Norfolk, VA
09.2020 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Coordinated and managed volunteer activities for community service projects.
Customer Service Manager
Harris Teeter
Chesapeake, VA
10.2005 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
No Degree - Youth Ministry
Potomac School of Ministry
2025
High School Diploma -
Oscar Smith High School
Chesapeake06.2008
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- HIPPA- Anti money laundering compliance
- Cash Handling
- Staff Training
- Account Management
- Training and coaching
- Staff Management
- New Hire Training
- Employee Scheduling
Timeline
Youth Leader
COVA Church
09.2020 - Current
Customer Service Manager
Harris Teeter
10.2005 - Current
No Degree - Youth Ministry
Potomac School of Ministry
High School Diploma -
Oscar Smith High School