Nidhara N
Virginia Beach
Summary
Certified Project Management and Lean Six Sigma professional with over 16 years of experience in ITES offshore transitions and business process improvement. Specializes in process optimization, workflow design, and strategic execution across IT, logistics, and shipping sectors. Demonstrated success in leading cross-functional teams to achieve organizational goals and deliver measurable results. Proven track record in enhancing customer retention and operational efficiency through data-driven strategies.
Overview
16
16
years of professional experience
Work History
Business Process Manager
CMA CGM (America) LLC
Norfolk
10.2022 - 04.2025
- Improved project management, resulting in the timely completion of key initiatives within the company.
- Streamlined business processes by analyzing workflow and implementing necessary improvements.
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Conducted focus groups, surveys, and feedback sessions to gather input from stakeholders.
Senior Project Manager
CMA CGM Global Business Services
Chennai
08.2017 - 09.2022
- Exposure to International Transitions of the EMEA, APAC, Oceania, US, and Canada geographies.
- Completed 30+ Transition projects of 26 Countries within Four years of employment.
- Secured numerous company achievement awards for delivery of exceptional customer service.
- Proficient with Microsoft Office System, Microsoft Project & MS Visio.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Established and managed change management processes to fulfill successful project transitions.
Financial Supervisor
Hewlett Packard Enterprise
Chennai
04.2012 - 08.2017
- Conducted training and development sessions to enhance team capabilities.
- Analyzed call data to deliver actionable performance feedback.
- Mentored and coached team members, monitoring daily performance effectively.
- Negotiated past due accounts by assessing customer payment history.
- Provided reconciliation support to resolve discrepancies in account balances.
- Compiled and distributed monthly aging reports to customers for clarity.
- Coordinated with Billing, Sales, and Cash Application teams to address disputes.
Senior Process Associate
Tata Consultancy Services
Chennai
09.2009 - 03.2012
- Trained new hires according to client-approved Agent Management Plan (AMP) standards.
- Coordinated with Production Team to update training batches reflecting process changes.
- Conducted weekly refreshers for Milestone team and analyzed client exception reports.
- Executed special projects for Foreclosure team to enhance operational efficiency.
- Developed monthly business review presentations for client delivery.
- Identified primary delay causes and recommended actionable items for leadership.
- Drove process innovation by creating Scheduled Sales Mismatch Report.
Education
Bachelor of - Information System & Management
Hindustan University
Chennai04.2010
Skills
- Commercial awareness
- Communication skills
- Strategic thinking
- Emotional intelligence
- Project management
- Stakeholder engagement
Awards
Jacques Saadé Shared Values Award — Customer Focus Light House Award — Innovation & Transformation
- Recognized for strong customer focus and successful delivery of all assigned projects, including a major flagship transition.
- Awarded for creating the first automated Transition Management Reporting Portal (TMRP) in GBS India and improving reporting, risk control, customer satisfaction, and scope-creep management.
Languages
English
Other Credentials
- Microsoft Certified Professional in Windows 95 & Win NT Server 4.0
- Business Analytics with Excel Certificate code: 2649217
- Agile Scrum Master (ASM) Certificate code: 2641297
- CAPM Certificate code: 2639093
- Artificial Intelligence Certificate code: 2632380
- Competency in Business Analysis TM (CBAP) Certificate code: 2629988
- CISM 2018 Certificate code: 2627995
- Lean Management Certificate code: 2627867
- AWS Database Migration Certificate code: 2454073
- Microsoft Azure Fundamentals Certificate code: 2621680
- PRINCE2 Foundation and Practitioner Certificate code: 2512668
- Robotic Process Automation Certificate code: 2248457
- Digital Transformation Certificate code: 2246255
- Lean Six Sigma Black Belt (LSSBB) Certificate code: 2648340
References
References available upon request.
Timeline
Business Process Manager
CMA CGM (America) LLC
10.2022 - 04.2025
Senior Project Manager
CMA CGM Global Business Services
08.2017 - 09.2022
Financial Supervisor
Hewlett Packard Enterprise
04.2012 - 08.2017
Senior Process Associate
Tata Consultancy Services
09.2009 - 03.2012
Bachelor of - Information System & Management
Hindustan University