Nieaunna Mitchell
Richmond
Summary
Experienced with providing essential support and information to public in call center environment. Utilizes excellent communication skills to address concerns and provide accurate information. Strong understanding of crisis management and empathetic customer service. Experienced in medical terminology
Overview
8
8
years of professional experience
Work History
Medication Aide
Bickford Assisted Living
02.2025 - Current
- Ensured resident safety by administering medications per schedules and protocols.
- Monitored health status, promptly reporting changes to nursing staff for action.
- Maintained compliance by accurately recording medication usage and administration.
- Educated residents and families on effective medication management and adherence strategies.
Travel CNA
Primetime Health-Care
10.2019 - Current
- Enhanced patient comfort and safety through compassionate care in diverse settings.
- Streamlined workflow efficiency by assisting nursing staff with daily activities.
- Monitored and reported vital signs, ensuring timely communication with healthcare professionals.
- Implemented infection control measures, significantly improving facility safety standards.
Medical Insurance Collector
Alorica
01.2022 - 02.2023
- Reduced outstanding medical balances by leading collection efforts for overdue accounts.
- Implemented streamlined processes to resolve billing discrepancies and improve account reviews.
- Trained junior collectors in effective communication and negotiation with insurers.
- Identified trends in insurance claims data to enhance collection strategies.
- Enhanced overall collection effectiveness through data analysis and strategic adjustments.
Medical Assistant
Coastal Family Health Clinic
06.2018 - 10.2019
- Enhanced clinic efficiency by administering patient care and assisting procedures.
- Optimized workflow through effective management of patient scheduling and appointments.
- Ensured compliance by conducting lab tests and maintaining accurate patient records.
- Improved patient outcomes by educating on treatment plans and preventive measures.
Education
Associate of Science - Nursing
Bryan And Stratton
8141 Hull Street Rd, North Chesterfield04-2027
No Degree - Medical Assistant
Blue Cliff College, Ms
12251 Bernard Pkwy, Gulfport, MS 3950305-2018
Skills
- Problem-solving
- Glucose monitoring
- Problem-solving skills
- Data entry
Timeline
Medication Aide
Bickford Assisted Living
02.2025 - Current
Medical Insurance Collector
Alorica
01.2022 - 02.2023
Travel CNA
Primetime Health-Care
10.2019 - Current
Medical Assistant
Coastal Family Health Clinic
06.2018 - 10.2019
Associate of Science - Nursing
Bryan And Stratton
No Degree - Medical Assistant
Blue Cliff College, Ms