Nielsen Morgan
Petersburg
Summary
Dynamic Funeral Director at Monaghan Funeral Home, recognized for enhancing client satisfaction through empathetic service and effective problem-solving. Proven ability to manage complex arrangements while ensuring legal compliance. Skilled in team collaboration and meticulous record-keeping, leading to streamlined operations and increased customer retention.
Overview
31
31
years of professional experience
Work History
Funeral Director
Monaghan Funeral Home
11.2018 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Secured and filed burial permits and made funeral arrangements.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
- Streamlined operational processes, leading to more efficient and cost-effective service delivery.
Contractor Project Manager/House Restoration
Self-employed
01.1995 - 11.2018
- Implemented a proactive approach to problem-solving, resulting in fewer unexpected setbacks during project execution.
- Enabled successful completion of complex projects by breaking them down into manageable tasks and delegating responsibilities appropriately among team members.
- Developed comprehensive budgets that accurately forecasted expenses while also accounting for contingencies to prevent financial overruns.
- Increased profitability by identifying areas for improvement in processes and implementing cost-saving measures.
- Demonstrated adaptability in the face of unexpected challenges, implementing creative solutions that ultimately contributed to project success.
- Successfully purchased, restored, and sold multiple historic properties
Education
Associate of Applied Science - Funeral Service/Embalming
John Tyler Community College
Chester, VA09-2011
Skills
- Customer interaction skills
- Client training
- Empathetic
- Legal compliance
- MS word, excel, and outlook
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
Timeline
Funeral Director
Monaghan Funeral Home
11.2018 - Current
Contractor Project Manager/House Restoration
Self-employed
01.1995 - 11.2018
Associate of Applied Science - Funeral Service/Embalming
John Tyler Community College
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