Niessa DesJardins
Norfolk
Summary
Dynamic and detail-oriented professional with extensive experience in high-volume service environments, including Virginia Beach Convention Center. Proven track record in delivering exceptional customer service and training staff, while effectively managing inventory and enhancing operational efficiency. Strong multitasking abilities and a team player attitude contribute to consistently positive guest experiences.
Overview
13
13
years of professional experience
Work History
Bartender
Virginia Beach Convention Center
06.2025 - Current
- Prepared and served a variety of beverages in high-volume events.
- Managed inventory levels and restocked supplies efficiently during busy shifts.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new staff on bar operations and customer interaction protocols.
Server/Banquet Bartender
Catch 31
03.2022 - 12.2025
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new team members on menu knowledge and service protocols to uphold quality standards.
Lead Server
Woodside Grill
10.2019 - 04.2022
- Led team in delivering exceptional dining experiences, ensuring guest satisfaction and service excellence.
- Trained and mentored new staff on menu knowledge, customer service protocols, and operational standards.
- Oversaw daily restaurant operations, maintaining high standards of cleanliness and safety compliance.
- Collaborated with kitchen staff to streamline communication and improve order accuracy during peak hours.
Server
Fog Harbor Fish House
02.2013 - 02.2016
- Delivered exceptional customer service to enhance dining experiences.
- Coordinated food and beverage orders with kitchen staff for timely service.
- Trained new servers on restaurant procedures and service standards.
- Managed multiple tables efficiently during peak service hours.
Education
High School Diploma -
Windsor High
WindsorAssociate of Science - General
Bethel Ministry School
Redding02-2022
Skills
- Strong multitasking
- Excellent Customer service
- Highly reliable
- Team player attitude
- Teachable
- Detail Orientated
- Strong Communication Skills
Timeline
Bartender
Virginia Beach Convention Center
06.2025 - Current
Server/Banquet Bartender
Catch 31
03.2022 - 12.2025
Lead Server
Woodside Grill
10.2019 - 04.2022
Server
Fog Harbor Fish House
02.2013 - 02.2016
High School Diploma -
Windsor High
Associate of Science - General
Bethel Ministry School