Nija Patterson
Fredericksburg,VA
Summary
Accomplished property manager with a proven track record of efficiently overseeing and improving operations through effective employee motivation strategies and strict policy enforcement. With 4 years of experience managing daily hospitality operations and an additional 2 years in retail operations, I have gained a comprehensive understanding of sales, personnel management, accounting, bookkeeping, human resources, and inventory management. Committed to collaboration and fostering an engaged and empowering work culture, strives to build strong partnerships with colleagues to drive success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Property Manager
KCG
04.2024 - Current
- Managed interview scheduling, and facilitated communication with candidates throughout the hiring process.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Cross-trained existing employees to maximize team agility and performance.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Oversaw management of 250 units while providing general service to tenants.
Multi-Site Property Manager
Armiger Management
11.2022 - 04.2024
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
Leasing Specialist
Armiger Management
11.2021 - 11.2022
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
- Managed over 200 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Human Resources Administrator
MedRite
11.2020 - 12.2021
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Reduced employee turnover by addressing concerns and proactively implementing retention strategies.
Assistant Property Manager
Artcraft Management
09.2019 - 12.2020
- Effectively explains all lease and community policies to new and current residents
- Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and lease move-in packets)
- Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions in the area.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Guest Services Agent and Valet
Courtyard by Marriott
05.2019 - 08.2020
Guest Service Supervisor
The Inn at Henderson's Wharf
08.2015 - 05.2019
Guest Service Agent
Embassy Suites
04.2016 - 12.2017
Education
Bachelor's in Business Administration -
Ashford University
San Diego, CA03.2024
High School Diploma -
Havre De Grace High School
Havre De Grace, MD06.2012
Skills
- MS Office Expert
- Reliable and Time Management
- Management Experience
- Employee Relations
- Relationship-building
- Tax Credit Experience
- Attentiveness and Problem Solving
- Superb Interpersonal Skills
- Training and mentoring
- Payroll coordination
Certification
HCCP
First Aid Safety and AED
Low Income Housing Tax Credit
Timeline
Residential Property Manager
KCG
04.2024 - Current
Multi-Site Property Manager
Armiger Management
11.2022 - 04.2024
Leasing Specialist
Armiger Management
11.2021 - 11.2022
Human Resources Administrator
MedRite
11.2020 - 12.2021
Assistant Property Manager
Artcraft Management
09.2019 - 12.2020
Guest Services Agent and Valet
Courtyard by Marriott
05.2019 - 08.2020
Guest Service Agent
Embassy Suites
04.2016 - 12.2017
Guest Service Supervisor
The Inn at Henderson's Wharf
08.2015 - 05.2019
Bachelor's in Business Administration -
Ashford University
High School Diploma -
Havre De Grace High School
HCCP
First Aid Safety and AED
Low Income Housing Tax Credit
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