Nikita Hill
Richmond
Summary
Dedicated Customer Service Representative with strong experience in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate within teams and drive business growth through effective communication and partnership development.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Return Agent
Enterprise
Richmond
12.2025 - Current
- Greet all customers as they arrive on the lot
- Advise and review rental charges and provide a receipt and or email to the customer
- Keep lot organized for ease of access and traffic flow
- Identify and tag vehicles that have been flagged for preventative maintenance
- Remind customers to check for belongings and make sure keys are left behind
In-Home Caregiver
Consumer Direct Network
Richmond
01.2021 - Current
- Provide care for elderly and disabled individual in a home setting, while assisting with daily living activities including bathing, dressing, grooming, and mobility support
- Safely perform transfers while ensuring client comfort and safety (bed, wheelchair, etc.)
- Monitor and report changes in client condition with accurate documentation
- Coordinate medical appointments
- Prepare meals based on dietary needs and administer medication
Customer Accounts Processor I (Remote)
Estes Express Lines
Richmond
05.2019 - 08.2021
- Processed high-volume account updates, credit applications, and data changes with a high level of accuracy
- Maintained and updated customer records within database systems
- Communicated with sales agents via phone and email
- Resolved account discrepancies and ensured data integrity
- Managed administrative workflows including document processing and distribution
Portfolio Manager
CNAC Finance Company
Richmond
02.2014 - 01.2018
- Negotiated payment arrangements, fostering positive customer relationships to ensure account retention
- Met and exceeded performance goals in a metric-driven environment
- Tracked account activity and updated records with accuracy
- Conducted account research to locate and contact customers, improving outreach effectiveness
- Managed inbound and outbound calls to support customer accounts, resolving issues promptly to enhance customer satisfaction
Education
General Educational Development -
Adult Career Development Center
Richmond, VA 05.2015 - 12.2015
Skills
- Remote Customer Support
- Customer account management
- Logistics Coordination
- Inventory Management
- Appointment coordination
- Microsoft Office
- Attention to detail
- Time Management
- Multitasking
- Problem Solving
- Confidential Information Handling
- Telephone etiquette
- Conflict resolution
- Communication skills
Timeline
Return Agent
Enterprise
12.2025 - Current
In-Home Caregiver
Consumer Direct Network
01.2021 - Current
Customer Accounts Processor I (Remote)
Estes Express Lines
05.2019 - 08.2021
General Educational Development -
Adult Career Development Center
05.2015 - 12.2015
Portfolio Manager
CNAC Finance Company
02.2014 - 01.2018