Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Shupe

Fries

Summary

Dynamic professional with 26 years at Walmart, excelling in e-commerce strategy and customer service. Proven track record in enhancing client satisfaction through effective order fulfillment and relationship building. Recognized for implementing quality control measures that improved product offerings, while fostering teamwork and collaboration among staff to drive operational excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

2026
2026
years of professional experience

Work History

Digital Shopper

Walmart
2020 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Tracked substitutions and informed customers of changes.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Preserved patient safety by following safety protocols.
  • Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.

Department Manager

Walmart
2014 - 2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

TLE Service Writer

Walmart
2008 - 2015
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Tracked substitutions and informed customers of changes.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Preserved patient safety by following safety protocols.
  • Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.

Lead Layaway Associate

Walmart
2000 - 2008
  • Maintained accurate records of all layaway transactions, ensuring proper inventory management and tracking.
  • Established a welcoming atmosphere for customers while explaining the benefits of using our layaway services.
  • Monitored inventory levels to ensure availability of items for customers utilizing the layaway program.
  • Facilitated clear communication between store staff and customers regarding payment plans and policies.
  • Organized storage areas for efficient access to items placed on hold by customers, streamlining the retrieval process.
  • Managed payments and updated account information accurately, maintaining high-quality data integrity.
  • Assisted in training new associates on layaway procedures, contributing to their successful integration into the team.
  • Developed strong relationships with customers, fostering repeat business through excellent service delivery.
  • Resolved customer issues promptly and professionally, resulting in positive feedback from clients.
  • Addressed any discrepancies found during audits of layaway accounts by swiftly rectifying errors.
  • Collaborated with team members to ensure smooth operations in the layaway department.
  • Ensured that merchandise held on reserve was properly tagged and safely stored until pickup by customers.
  • Provided support during peak shopping periods by flexibly assisting other departments as needed.
  • Implemented improvements to the layaway system based on customer feedback and industry best practices.
  • Streamlined the layaway process for increased productivity and better customer service.
  • Enhanced customer satisfaction by efficiently managing layaway transactions and addressing inquiries.
  • Educated fellow associates on changes in company policy or procedure related to the layaway program.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Carroll County High School
Hillsville, VA

Skills

  • Order fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Returns management
  • Customer service
  • Relationship building
  • Prioritizing orders
  • Customer relations
  • Attention to detail
  • Heavy lifting
  • Delivery management
  • Decision-making
  • Planning and organization
  • Verifying order accuracy
  • Online order processing
  • Accurate money handling
  • Documentation and reporting
  • Verbal and written communication
  • Delivery organization
  • Delivery procedures
  • Product awareness
  • Deadline driven
  • Strong interpersonal skills
  • Strong work ethic
  • Problem-solving
  • Excellent communication
  • Multitasking and organization
  • Teamwork and collaboration
  • Data entry
  • Client satisfaction
  • Creative thinking
  • Inventory management
  • Filing and data archiving
  • Answering phones
  • Display creation
  • Shipping and receiving packages
  • Clean driving record
  • Valid Driver's license
  • Been with the company for 26 years
  • Dependable, hard working, going above

Timeline

Digital Shopper

Walmart
2020 - Current

Department Manager

Walmart
2014 - 2020

TLE Service Writer

Walmart
2008 - 2015

Lead Layaway Associate

Walmart
2000 - 2008

Carroll County High School

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Nikki Shupe