Nilmarie Ortiz Morales
Hopewell
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. for successfully handling escalated customer support issues. willing to learn more about you and the store
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sams Club
Colonial Heights
06.2024 - 05.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Maintained cleanliness of sales floor area by organizing shelves and sweeping floors.
- Adhered to all company policies regarding returns, exchanges, refunds.
- Built relationships with customers through friendly interactions and follow-up communication.
- Organized stockroom according to company standards for inventory control purposes.
- Collaborated with other team members to ensure efficient operations within the store environment.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Carlos Colon Burgos
Puerto Rico05-2013
Skills
- Customer assistance
- Team collaboration
- Product presentation
- Sales expertise
- Sales support
- Strong teamwork
Languages
Spanish
Full Professional
English
Limited
Timeline
Customer Service Representative
Sams Club
06.2024 - 05.2025
High School Diploma -
Carlos Colon Burgos