Ninamarie Portillo
Virginia Beach,VA
Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rail Explorers
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Medical Transcriptionist
New England Tissue Issue
09.2016 - 07.2023
- Used Vital Axis to input information into computerized patient record system
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
- Transcribed sensitive documents with complete confidentiality
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures
- Determined information to be included in reports
- Recorded information using word processing, dictation and transcription software and equipment
- Researched questions and concerns from providers and provided detailed responses
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Entered transcribed materials into electronic health records system
- Applied medical terminology related to provider-specific treatments and techniques
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules
Administrative Assistant
Xylem
05.2016 - 08.2016
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
Premium Billing Associate
Optima Health
11.2014 - 05.2016
- Composed and drafted all outgoing correspondence and reports for managers.
- Processed accounts receivable and accounts payable.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Improved timely paying of bills by developing flexible payment plans for patients.
- Managed high call volume with tact and professionalism.
- Answered a constant flow of customer calls with up to 30 calls in queue per minute.
- Defused volatile customer situations calmly and courteously.
Education
Medical Insurance Billing Medical Billing Coding
Suffolk County Community College
Selden, NY06.2016
Skills
- Types 90 WPM
- Critical thinking
- Attention to detail
- Filing and data archiving
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Flexible
- Accurate and detailed
- Multi-line phone proficiency
- Administrative support specialist
- Microsoft Office
Certification
Certified Nurse Aid
Timeline
Customer Service Representative
Rail Explorers
08.2021 - Current
Medical Transcriptionist
New England Tissue Issue
09.2016 - 07.2023
Administrative Assistant
Xylem
05.2016 - 08.2016
Premium Billing Associate
Optima Health
11.2014 - 05.2016
Medical Insurance Billing Medical Billing Coding
Suffolk County Community College
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