Nisa Abdel-rashid

Taking inbound calls on members accounts, transfer funds initiate wire transfer, provide account balances. Order checks, dispute charges, fee reversals, take applications for loans equity lines of credit.

• Evaluated inbound and outbound calls for compliance with legal and company standards, ensuring superior customer service delivery.
• Utilized analytical and decision-making skills to identify trends and recommend process improvements.
• Managed monthly rosters and consistently achieved performance targets.
• Facilitated weekly team meetings, presenting updates and best practices.
• Recognized associates for adherence to CarMax training and guidelines through achievement notifications.

• Handled inbound customer inquiries regarding vehicle options and financing solutions.
• Conducted outbound calls to follow up on sales leads and provide requested information.
• Delivered high-quality customer service, contributing to customer satisfaction and retention.

• Managed inbound calls from customers seeking to cancel DIRECTV services.
• Offered tailored solutions and product upgrades to meet customer needs and retain accounts.
• Consistently exceeded retention goals through effective negotiation and relationship-building.