Niya Harris
Annandale,VA
Summary
With a proven track record at Circle Chiropractic Center, I excel in patient relations and HIPAA compliance, enhancing patient satisfaction and privacy. My leadership and medical billing expertise have significantly improved operational efficiency. Skilled in fostering professional growth, I bring exceptional customer service and a strong work ethic to every role. Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Medical Front Desk Manager
Circle Chiropractic Center
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Billing and Coding.
- Medical Terminology
- Checking Patients in and out from there appointments.
Medical Assistant
King Street Chiropractor
03.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management,
- including filing, organizing and scanning documents.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in implementing new patient management software, resulting in more organized and efficient patient flow.
- Developed patient education materials, improving understanding and compliance with treatment regimens.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
- Electrical STIM Therapy
- Intersegment Traction Table Therapy
- Decompression Table Therapy
- Assistant On Chiropractic methods
- EMG Screenings
- X-ray Screenings
Server
Red Lobster
04.2018 - 03.2022
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Crafty Crab
01.2018 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Dr Henry Wise High School
Upper Marlboro, MD05.2019
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Leadership Qualities
- Hospitality service expertise
- Listening Skills
- Time Management
- Staff Supervision
- Front Desk Supplies Management
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- Direct Patient Care
- Medical Terminology
- Reminder calls
- Patient Relations
- Medical Billing
- Electronic Medical Records
- Inpatient Care
- Medical billing and coding
- Account Management
- Cash Handling
- Flexible Schedule
- Medical Recordkeeping
- CPR Certified
- Equipment Troubleshooting and Maintenance
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
Timeline
Medical Front Desk Manager
Circle Chiropractic Center
05.2023 - Current
Medical Assistant
King Street Chiropractor
03.2022 - 05.2023
Server
Red Lobster
04.2018 - 03.2022
Server
Crafty Crab
01.2018 - 03.2022
High School Diploma -
Dr Henry Wise High School
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