Noah Laliberte
Fredericksburg
Summary
Detail-oriented and adaptable professional with extensive experience in customer service and team collaboration. Known for strong planning and organization skills, effectively managing multiple priorities while fostering a cohesive work environment to drive customer satisfaction, and self motivated to advance both personal and professional goals.
Dedicated personal shopper skilled in customer service, decision-making, and inventory management. Proven ability to enhance customer satisfaction through tailored shopping experiences.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
Fredericksburg, VA
08.2021 - Current
- Assisted customers with online grocery pickup questions, substitutions, delays, and order concerns both in person and over the company phone.
- Used store technology to manage customer orders, locate products, and update order status accurately. The most orders done is about 50 orders per hour both with customers and deliveries.
- Communicated clearly with customers to provide order updates and resolve service-related concerns.
- Worked in a fast-paced team environment while maintaining strong communication, problem-solving, and customer service standards.
- Curated personalized shopping experiences for customers, enhancing satisfaction and loyalty.
- Managed inventory levels to ensure availability of high-demand products during peak shopping times.
- Trained new staff on product knowledge and customer service protocols, fostering a cohesive team environment.
Cashier
Arby's
Fredericksburg, VA
05.2020 - 08.2021
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline workflows during peak hours for efficiency.
- Managed daily customer service operations, assisting 50-100 patrons through both drive-thru and front counter.
Education
Bachelor of Computer Science - Computer Science
George Mason University
Fairfax, VA12.2026
High School Diploma -
Chancellor High School
Spotsylvania, VA05.2022
Skills
- Customer service
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Verifying order accuracy
- Product knowledge
- Sales expertise
- Deadline driven
- Adaptability
- Multitasking
- Team Callaboration
Timeline
Personal Shopper
Walmart
08.2021 - Current
Cashier
Arby's
05.2020 - 08.2021
Bachelor of Computer Science - Computer Science
George Mason University
High School Diploma -
Chancellor High School